Nancy Laneve Email and Phone Number

• First line contact for desktop, software, and online technology issues through phone, email, or remote access.• Analyze and resolve specific technical issues based on the information received.• Advised users how to work through issues either over the phone, remotely, through training materials or email.• Research and Investigate trouble shooting techniques for knowledge based documentation purposes.• Escalate software, hardware, and network issues to site technicians if issues… Show more • First line contact for desktop, software, and online technology issues through phone, email, or remote access.• Analyze and resolve specific technical issues based on the information received.• Advised users how to work through issues either over the phone, remotely, through training materials or email.• Research and Investigate trouble shooting techniques for knowledge based documentation purposes.• Escalate software, hardware, and network issues to site technicians if issues cannot be resolved over the phone or remotely.• Maintain documentation in ticket reporting system.• Creation of several Standards of Operation Procedure documentation and “how to” instructional policies.• Contact customers for follow-ups and updates to maintain proper customer service practices. Show less