Managed global relationships and negotiated domestic and international airline contracts in compliance with regulations and governance of policies within countries. Collaborated with legal council on all legal documents. Monitored revenue activity of contracted airlines for contract compliance. Reviewed operational reports and schedules to ensure accuracy and efficiency in loading and pricing of airline contracted discounts in various systems and countries. Held monthly phone calls with vendors as needed and quarterly calls with each to discuss volume, sales, and meeting of goals. Managed weekly and month-end reports for Anvil security, hotel commissions, and technology cost to countries. Followed up with all countries on loading of fares as well as priced and verified fares for U.S., Mexico, Canada, and U.K.  Set up meetings with vendors in office one to two times per year and set up agendas.  Organized pricing keys for all systems on Sabre and communicated to appropriate countries. Handled daily all country offices on issues and concerns with issuing of tickets, scripting, and online booking tool.  Worked closely with TSA and security for shareholders at airport by welcoming countries, car rentals, loading of buses, luggage issues, and working departures with check-in.  Negotiated with airlines to consolidate sales and volume and received discounts for point of sale in countries globally.  Collaborated with TBIS and GetThere for all sites on technology. Contributed on redesigns of all site for all countries. Tested new technology for U.S., Mexico, U.K., and Canada travel offices. Worked with functionality of present programs.  Monitored Anvil security site for tracking of associates traveling globally, involving 27 countries and 34 agencies. Responsible for working with Anvil and country travel agencies to gain access to Anvil security site for tracking of associate

Operational Manager, 1999-2011Assisted in strategic planning for department, including developing travel operations in various countries. Oversaw strategic plans and implemented programs to provide capability for booking airline, car, and hotels. Trained travel managers and agents in international markets. Reviewed performance data to measure productivity and goal achievement and to determine areas needing program improvement. Managed staff, prepared work schedules, and assigned specific duties.  Ensured work remained accomplished in manner consistent with office requirements. Led activities directly related to making travel arrangements for air, car, and hotel.  Handled all customer service issues. Led travel international area, consisting of four agents and visa/passport agent.

Travel Counselor, 1993-1999. Conversed with customers by telephone or in person and made reservations for air, car transportation, and hotel accommodations. Provided information on schedules and policies. Managed paper airline tickets issued and delivery. Oversaw ticket machines, upkeep, and stock.

Store Associate, 1990-1993. Verified inventory as well as investigated discrepancies and adjusted errors. Stocked and merchandised shelves and set-end caps. Confirmed pricing and set signage.