Experienced Third Party Administrator of a state contract with responsibility for managing monthly exceptions for health insurance. Handles all billing refunds, corrections, cancellations, extension of premiums and electronic fund transfers. Reconciles billing invoices for multiple insurance carriers. Assistant to the Administration Manager performing daily administrative duties. Performs check processing of Taft-Hartley funds related to the payment of self-pay accounts and follow-up as the Third Party Insurance Administrator.

Responsible for performing Member Satisfaction Surveys which entails asking credit union members a series of quality control questions to obtain feedback about their experience. Perform Comprehensive Agent Reviews and provide performance feedback to Sales Managers for sales coaching opportunities. Handle all major complaints from credit union members including billing issues. Conserved over $800k in 2010 of new/existing business which consisted of NSF's, Reducing Benefits, and Cancellation Requests.Implemented a new sales tactic to take advantage of policyholder sales systems to increase usage of the Future Purchase Option benefits. Nearly tripled the FPO acceptance rate. Additional lifetime expected revenue generated from FPO program was over $2M.Received nominations and several corporate awards, Certificate of Appreciation Awards from Field staff and received a 2010 National Nomination for ViP award (Values in Practice).

Responsible for licensing all of our corporations in all states. Ensured continuing education compliance for field staff. New hire processing including drug screening, employment applications and background check requests. Maintained individual and corporate licenses for over 96 Agents.Processed all stages of Sales Agreement Contracts for each new applicant.

Supervised entire Customer Service staff. Provided leads to sales force. Processed new applications for LTC, Individual/Group Life, AD&D and Disability Insurance.Coordinated cross training with other departments.

Managed a staff of 16. Provided staff motivation relating to sales and attainment of corporate goals. Performed audits, promoted cross training and created sales incentives. Approved overdrafts.