Dedicated to ensure your clients needs are top priority and working with you to build a long-lasting trusted partnership.

Working with Clients/Partners across Canada to ensure the most optimized solution is provided for all your IT needs.• Cloud Services (including Public & Private Cloud, Managed Services, O365 with Veeam backup and Disaster Recover to name a few)• Colocation (5 data centres across Canada)• Connectivity (fixed wireless, fibre, SD-WAN, redundancy)

•Build and maintain customer relationships to improve communication and collection activity•Review and maintain A/R of 1500+ accounts, resolve disputes and reconcile accounts to lower DSO, lowered over 90 days outstanding from 11% to 1%•Escalate service issues for resolution and issuance of credit notes•Process daily credit card charges on Moneris system•Developed and maintain 3rd party collections process and spreadsheet to monitor collection activity and commissions paid to the agency•Developed guidelines for credit granting processes•Responsible for monthly Bad Debt provisioning spreadsheet•Improved process for credit granting to include Credirisk report to reduce the cost of yearly Equifax invoice by $20,000•Process non standard credit applications and extend credit•Initiated a new process for credit card processing from terminal use to online processing and reporting using the Moneris system, trained co-workers•Automated the credit card processing process•Responsible for processing monthly invoices•Perform monthly commission run for Account Executives•Automated our reminder process which saved over 80 hours of manual work per month•Created an outbound workbook to ensure accounts are maintained•Manage litigation portfolio, insolvencies, Receiverships, CCAA

•Built and maintained customer relationships to improve communication and collection activity•Reviewed and maintained A/R portfolio of $4 million monthly with 600+ accounts ranging from National accounts to small businesses, resolve disputes and reconcile accounts to lower DSO, maintained over 90 days outstanding at 1% or lower•Reviewed and released pending orders in a timely manner•Extended credit limit and terms by updating and analyzing the credit applications using EDC, Experian, Equifax, bank reports and trade references•Developed and maintained 3rd party collections process and spreadsheet to monitor collection activity and commissions paid to the agency•Arranged payment plans for customers with cash flow issues•Completed bankruptcy claim forms and returned the forms to the Trustee•Processed credit cards for incoming and pending orders•Managed reports such as orders on hold, over limit, approaching limit, stocking program, future orders, exposure and percentages•Trained colleagues on internal systems, programs, policies and procedures•Presented the basic credit procedure presentation to the new Customer Service employees •Presented the credit department policies and procedures to the Field Sales Representatives at the annual Sales meeting•