Nancy Lemberg Email & Phone Number

Assisted customers with opening new accounts as well as maintaining existing accounts. Documented and disbursed pertinent information to other departments within the bank when problem resolution was needed. Provided follow up to assure that problems were accurately and satisfactorily resolved in a timely manner.Applied for and tracked loan documentation such as vehicle titles, insurance verification information and other necessary documents.Achieved product growth by cross selling… Show more Assisted customers with opening new accounts as well as maintaining existing accounts. Documented and disbursed pertinent information to other departments within the bank when problem resolution was needed. Provided follow up to assure that problems were accurately and satisfactorily resolved in a timely manner.Applied for and tracked loan documentation such as vehicle titles, insurance verification information and other necessary documents.Achieved product growth by cross selling other services and products to customers in order to meet their needs by pointing out the features and benefits of the products offered as well as how they would enhance customer's banking relationship.Provided training for new or less experienced customer service employees. This involved one on one observation and supervising of each trainee for a period of two weeks.Attended training classes as needed when new or enhanced products were introduced or new programs were inaugurated.AWARDS AND RECOGNITION:Selected to participate in Sun Trust "Buddy Banker" program. Limited participants were selected to go out of state for two weeks and were assigned to a specific branch to train employees from an acquired bank as to the procedures and forms used by Sun Trust Bank.Received monthly incentives for meeting and exceeding sales goals.Recognized by United Americas Bank as an outstanding employee and received bonus incentive as reward. Show less

I have worked at my current job for 10+ years. It was previously United Americas Bank, but was recently purchased by State Bank and Trust Company upon the closure of United Americas Bank in December 2010. I provide support to the commercial lenders for the day to day duties and contact with the clients, as well as analyzing and correcting errors that may occur with loans being set up on the system or payments that may have been posted or applied incorrectly. Currently the bank is going… Show more I have worked at my current job for 10+ years. It was previously United Americas Bank, but was recently purchased by State Bank and Trust Company upon the closure of United Americas Bank in December 2010. I provide support to the commercial lenders for the day to day duties and contact with the clients, as well as analyzing and correcting errors that may occur with loans being set up on the system or payments that may have been posted or applied incorrectly. Currently the bank is going through the conversion processes to combine the two banks. The anticipated date of completion is in May at which time I will no longer be employed. Show less

10 YearsSupport Commercial Lenders by monitoring systems for quality and completeness of loan data and provided guidance and feedback for corrective actions that must be taken.Obtain necessary documentation within the required time frame to insure compliance with banking regulations and policies. This includes, but is not limited to, recorded Real Estate Deeds, Uniform Commercial Code Financing Statements and current proof of property insurance documents.Created loan data tracking… Show more 10 YearsSupport Commercial Lenders by monitoring systems for quality and completeness of loan data and provided guidance and feedback for corrective actions that must be taken.Obtain necessary documentation within the required time frame to insure compliance with banking regulations and policies. This includes, but is not limited to, recorded Real Estate Deeds, Uniform Commercial Code Financing Statements and current proof of property insurance documents.Created loan data tracking report used as reference by other departments as well as the Loan Department.Implemented guidelines for organization and tracing reports for storage of paid out loan files.Printing and distributing periodic reports such as past due list and loan document exception report to appropriate loan officers and bank personnel. Show less

Bs, Business Administration

Aa

Education record

Bachelor Of Science Degree, Secretarial/Business Administration