Nancy Leveque Email & Phone Number

New York, Ny

PROFESSIONAL EXPERIENCE: The Nielsen Company, New York, NY 2008-1982PC Support Analyst/Technical Support Specialist (2003-2008)• Procured and purchased computer hardware, software, and consumables for over 5,000 employees located in the Tri-state and regional offices.• Maintained inventory and storage facility in New York corporate office for purchased technology equipment and consumables.• Provided maintenance and repair including warranty repairs for laptops, desktops, PDAs, monitors, and printers in the Tri-state and regional offices for over 5,000 employees.• Prepared PC configurations and software quotes on a daily basis for the Tri-state and regional offices based on the standards for laptops and desktop PCs.• Provided a high level of end-user support in purchasing laptops and desktops to President/CEO of Nielsen and other top-level executives.• Provided training to new Administrative and Executive Assistants in Microsoft Word.• Promoted from Technical Support Specialist (2002) to PC Support Analyst (2006).Information Services Lead Coordinator (1998-2002)• Trained and supervised three Information Services Coordinators in the downloading and copying of overnights to agencies, networks, and syndicators.• Provided guidance to Information Services Coordinators in managing Information Services staff.• Helped the Information Services Coordinators coordinate daily work flow by setting priorities, delegating work group activities, and instructing Information Services staff.• Monitored the quality of three Information Services Coordinators’ and Information Services staff’s performance in regards to timeliness, accuracy, and productivity of work load.