Nancy Lingle Email & Phone Number

Davidson, North Carolina

Provide patrons of all ages with education and support with computers, digital technologies and devices, database resources and one-on-one tutoring. Answer reference questions and provide guidance with research projects. Assess and maintain the collection. Perform all circulation tasks including check-in/out; maintain patron records; assist with opening and closing procedures and conduct financial transactions. Provide programs both within the library and through outreach at community events. Serve as Manager on Duty when needed. Assist with collecting and evaluating branch statistics.

Charlotte, North Carolina Area

As part of a highly collaborative, customer-focused team, I assist patrons with reference, reader's advisory, information literacy, training with online resources and technology in person, as well as through email and telephone. Assess and maintain the collection. Coordinate with others to enhance the library experience through the use of volunteers.

Davidson, Nc

Provide patrons of all ages with education and support with research and reference questions, technology (computers, digital devices, and database resources) and one-on-one tutoring. Develop and maintain strong relationships with patrons. Excellent customer service skills. Collection management skills including assessment, collection balance and deselection. Analyze and assess patron knowledge of library programs and resources and develop new ways of marketing the branch's upcoming events and services using channels that better meet patron life styles. Create informational displays and programs to enhance the patrons' overall library experience.

Harper Campus - Charlotte Nc

Provide high-quality reference services to students (middle college, traditional college, continuing education and ESL), faculty and staff. Assist with complex inquiries, requests and projects. Provide instruction to students, faculty and staff in the uses of library equipment and resources. Develop and create displays that engage library patrons as well as market and promote the library's resources and services. Gather data and produce statistical reports. In a team environment, work to create a welcoming setting where library patrons feel encouraged to ask questions and ask for help.

Davidson, Nc

Counseled clients on market status for residential and land data. Maintained high referralrates and exceptional feedback from clients and colleagues. Successfully guided home buyersand sellers through sales and purchase of properties. Negotiated contracts and coordinatedwith attorneys, inspectors, appraisers and loan officers. Advertised properties vianetworking, brochures, ads, presentations and multiple listing services to maximizeexposure. Recipient of Charlotte Magazine 5 Star Customer Service Award 2011, 2012 and 2013.

Davidson Nc

Counseled clients on market status for residential and land data. Maintained high referralrates and exceptional feedback from clients and colleagues. Successfully guided home buyersand sellers through sales and purchase of properties. Negotiated contracts and coordinatedwith attorneys, inspectors, appraisers and loan officers. Advertised properties vianetworking, brochures, ads, presentations and multiple listing services to maximizeexposure.

Princeton Nj

Performed all tasks with a patient-centered focus on a labor, delivery, recovery andpostpartum unit. Provided sound, ethical and independent decision-making consistentwith medical protocols. Provided necessary health education training for patients. Accuratelydocumented all elements of nursing assessment, treatments, medications, dischargeinstructions and follow-up care.

Princeton, Nj

Managed diverse team of 16 professionals in programming, data entry and computer maintenance. Increased profits by implementing a new computer assisted telephone interviewing system. Reduced and controlled expenses by cross training staff. Organized and held meetings with researchers, data processing teams and interviewers to resolve issues and achieve goals.

New York, Ny

Provided accurate and appropriate information in response to customer inquiries in a timely fashion. Consulted with programmers to resolve customer issues. Traveled to client sites to deliver detailed training and education. Maintained composure and patience in the face of difficult customer situations. Provided thorough support and problem resolution.

Princeton, Nj

Interviewed respondents and correctly recorded data in a variety of market research projects from health care to product usage. Managed receptionist area. Greeted visitors and responded to telephone and in-person requests for information. Wrote programs using Quantum for data cleaning, processing and analysis. Reviewed surveys for accuracy. Effectively communicated with programmers and researchers for timely project fulfillment.

Master’S Degree, Library And Information Science

Activities and Societies: North Carolina Public Librarian Certification Beta Phi Mu - International Library & Information Studies Honor.

Rn, Registered Nursing/Registered Nurse

Graduated first in my class in an intensive one year to RN program.

Ba, Psychology

Activities and Societies: Zeta Tau Alpha