Nancy Logan Email & Phone Number

Las Vegas, Nv, Us

Newtown Square, Pa, Us

Tromsø, Troms, No

Responsible for delivering both tour operator and groups revenue by cultivating strong relationships with the buyers and executive team, driving brand awareness, and identifying new prospects. ■ Manage team of Group Specialists responsible for servicing Tour Operators and Agency Groups ■ Deliver Group and Tour Operator revenue targets through strategic and tactical efforts including contract negotiation, development and management of all B2B programs, incentives, account support and service■ Serve as liaison between Revenue Management, Inventory, Reservations, Hotel Operations, Guest Services other departments as needed for all Group and Tour Operator issues, concerns, requests, and operational needs■ Provide sales support to the sales team to help achieve assigned group sales targets.■ Manage annual marketing plans and established budget for each Tour Operator partner■ Measure results and provide Executive Management and Tour Operator partners with monthly revenue, inventory, and sales performance reports■ Analyze and compile results and data for projects as necessary■ Partner with IT to develop and implement technology tools to meet business needs and improve the customer experience. i.e. Salesforce reporting, consortia group management tools, and group request automation ■ Member of Hurtigruten Global Group Taskforce, created to streamline Global Expedition group and tour operator policies, procedures, operations, T&C’s, and incentives ■ Member of ETC (Educational Travel Consortium) and Hurtigruten’s Black Travel Advisory Board

Westlake Village, Ca, Us

Developed and led the sales strategy for a team of 23 including BDM’s, Inside Sales Support, Strategic Accounts, and Sales Training for one of the largest travel wholesalers in the United States representing over 1500 hotel properties and 14 cruise lines world-wide, focusing on Premium and Luxury travel. Coach and develop sales producers to maximize penetration across the retail channel working with travel agents, national accounts, and group producers to drive revenue and profitability. ■ Reported directly to company President / CEO ■ Expanded and lead Strategic Account strategy in the U.S. and Canada, focusing on strategic accounts representing over $30M in revenue. Sales increased over 40% since launching strategy in 2018.■ Developed company’s first home-based agent strategy, identifying and engaging with over 40,000 home-based travel agents resulting in a 100+% revenue increase from host agencies between 2019 - 2022.■ Launched and managed Pleasant Connections, company’s first travel agent focused social media site, currently has 5300+ followers. ■ Introduced company’s first Social Media Toolkit giving agents access to free social media posts and content. ■ Implemented new CRM & database system, increased email reach from 26,000 to 100,000+ trade contacts. Open rates consistently exceeded 30% with BDM newsletters and targeted marketing. ■ Launched Pro Academy, company’s first certified advisor training program. Released two courses in six months with over 4200 graduates in the first year. ■ Developed and balanced $9M+ annual sales operating budget in addition to BDM annual targets and incentives plans. ■ Created and hosted Tuesday's Tidbits, 15-minute webinars focused on current topics. Consistently reached 5500+ advisors annually, expanded to Tuesday's Tidbits Facebook Live sessions.

Rheinfelden, Ch

Led a 26 person Sales Department while personally managing 6 national accounts including the company’s top 4 clients. Cultivated partnerships with leading travel industry leisure agencies—AAA Travel, American Express, Virtuoso, and Signature—key to driving demand. Oversaw all inside and outside sales operations including sales administration, sales customer service, trade marketing, sales promotions, incentives, trade shows, conferences, online educational programs, online booking portal, and SalesForce integration. Managed a $5M+ annual operating budget.➥ Drove double-digit growth and proved instrumental in securing Preferred Status with Virtuoso, estimated to double Virtuoso revenue by YE 2016. Proved highly effective in the design and delivery of product training and education—online and in-person—to targeted audiences throughout the travel industry.➥ Earned top speaking and training accolades including being voted #1 supplier speaker at the American Express Annual Summit—out of 45+ peers—receiving honor four times, three of which were consecutive nominations. Voted as having delivered the #1 American Express training video (2014).➥ Increased company focus on charter and incentive sales, personally securing 5 charter agreements in the last 6 months of tenure, all with organizations new to chartering with the company. Resulted in developing and managing the company’s first Manager, National Accounts & Incentive Sales position. ➥ Recruited, coached, and trained a geographically dispersed team of sales managers across the U.S. and Canada, managing each associate’s growth, providing one-on-one development, and supporting succession.➥ Developed and launched the company’s first Manager, Home Based Segment position, increasing Home Based agency sales over 100% in the first 2 years.

Rheinfelden, Ch

Charged with growing sustainable revenue streams through development and strategic management of National and Key accounts. Trained, mentored, and led the North American National Account team developing the sales tools and marketing programs to deploy at local, regional, and national levels, focused day-to-day efforts on not only identifying new business opportunities, but also recognizing the importance of cultivating strong and sustainable relationships that transcend competitor tactics and economic downturns.➥ Managed the company’s largest account, AAA Travel, increasing sales 100%+ in 3 years, and earning the coveted “Strategic Partner” designation. Increased satisfaction scores from 91% to 100%, awarded “Cruise Partner of the Year” 4 times with AAA and American Express Travel, and won “Best in Sales Service” honor.➥ Secured an agreement with the largest travel franchise in the U.S., bringing 900 new offices on board with sustainable annual contributions expected to surpass $5M. ➥ Directed account management lifecycles, developing programs to improve market share; efforts resulted in being recognized with the 2010 Sales Hall of Fame Award and 2013 Outstanding Sales Executive Award.➥ Provided strategic account direction to a 16+ person sales management team, coaching and counseling on go-to-market approaches, key account development, and retention of mission-critical business relationships.

Managed a 5-state region and penetrated 21 regional AAA Travel clubs, securing “Preferred” status, and growing account to the #2 client in the company. Designated as the field trainer for all new hire sales managers. Performed the due diligence to identify target contacts, define messaging strategies for each regional office, and pinpoint best practices-based methodologies later adopted on a national level. Developed original business plan based on key account structure, negotiated commission agreements and annual contracts, and defined all marketing strategies and related budgets.➥ Initiated AAA Travel regional agreements, taking account from less than $1M to $13M+ in annual revenue, and achieving “Highest Revenue Growth” and “Highest Passenger Growth” status.➥ Improved knowledge sharing and enterprise-wide results as the designated Field Trainer, working with new sales managers to train on product knowledge, budgets, sales reporting, and short- and long-term planning.➥ Fueled the performance to secure the first co-branded brochure to be placed in AAA Travel clubs, an exclusive product distributed throughout the “Preferred” network and solidifying a long-term relationship.➥ Named “Top 100 Rising Stars in the Travel Industry” by Travel Agent Magazine in ’03, recognizing exceptional performance in deploying the leading-edge approaches to program and account development.

B.S., Major - Business Management, Minor - Global Business

Aas, Marketing