Manage boutique retail operations including: recruiting and building talent, developing brandloyalty, customer service, visual merchandising, inventory control, loss prevention- whiledelivering a luxury shopping experience. Increased Tustin Hanger Boutique sales 100% in the first 24 months from $163K to $325K. Promoted to Senior Boutique Sales Manager in June 2015 and managed the Laguna Niguel Boutique increasing sales 40% with projected sales in 2016 to exceed $300K. Success highlights include: • Lead the team by example with high level of standards and successfully manage and build relationships with volunteers that benefit the organization’s bottom line and success. • Meet or exceed daily, monthly and annual KPIs by analyzing metrics and developing plans todrive the business. • Responsible for selecting merchandise for target demographic while managing the visual merchandising for the boutique, contributing to the company success during their retail expansion. • Consistently seek talent and network to create a pool of qualified candidates for recruitment, people development/motivation, retention, and succession planning for new store openings. • Support volunteer and sales staff through product knowledge, impromptu sales support programs as well as detailed after sale follow-up service to maximize revenue & growth. • Apply ongoing training programs for boutique management level employees communicating all new relevant information to the team in a timely manner. • Prepare and conduct annual store inventory as well as monthly audits and cycle counts.Manage all areas related to stock (safe, stock organization, replenishment and inventory control).

Achieved Pacesetter status as top 10 sales associate each month throughout my carrier at Nordstrom and was happy to be part of their family. Enjoyed the company corporate culture and supporting the goals of the team. Highlights include: • Followed fashion trends and new product arrivals in support of customer education and using this knowledge to increase my average daily ticket by selecting accessories to complete their wardrobe. • Provide honest and confident feedback to customers regarding merchandise style and fit in order to build lasting relationships and grew customer loyalty by follow up with a personalized wardrobe selections. • Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. • Driven by company and personal success with a proven competitive drive and entrepreneurial confidence for commission-based and non-commission-based environments including programs that increase attendance to upcoming events. • Demonstrated ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment and adapt quickly to learn new procedures and processes. • Developed strong organizational and follow-through skills taking high level of ownership, accountability and initiative. • Maximize opportunities with clients, stylists, and media to generate additional sales

Facilitated all customer service solution programs for Totallycellphones.com, Amazon, and eBay channels. Highlights include: • Maintained a 98% or higher approval rating on Amazon. • Ebay ranking of 99% positive. • Responsible for return/refund rate under 0.05%, half of the industry standard. • Designed customer coupon and retention program with a 6% redemption rate, • Increased sales over $42K with customer loyalty program.

Establish and maintain Montessori classroom culture, paying particular attention to the individual needs of students/parents. Implement and update curriculum as student needs dictate, and procured and designed learning materials recommended by Board leaders. Other highlights include: • Plan, prepare, and maintain all units of study, lessons, and work programs. • Conduct Student/Parent Educational Meetings, and Conferences. • Communicate via newsletters with parents about their children’s school lives • Responsible for implementing Parent Education nights during the school year • Contact and meet with specialists and/or parents regarding special needs children. • Assist with managing on-site production and clean up for events as necessary. • Carefully observe and keep daily records on each student’s individual progression through the classroom, always being available to offer gentle guidance organize a record-keeping system regarding children’s works.