Nancy Corso Email & Phone Number

New York, NY, US

• Project Manager for the implementation of new CRM (Slate by Technolutions)
• Responsible for managing data conversion between legacy CRM and Slate.
• Collaborated with Admissions and Academic Advising teams to create custom user permissions and roles.
• Maintain and improve Graduate and Undergraduate Admissions processes.
• Develop, implement and maintain data interfaces from Slate to Ellucian Colleague utilizing iDataHub.
• Collaborate with the Admissions team and campus partners (Registrar, IT, Financial Aid, Institutional Research, Advising) to define and improve processes.

• Provides technical support and expertise for Bottomline Transform Application, writing and testing VB scripts and batch jobs to support implementation to new markets.
• Troubleshoots and documents financial shared service team issues; works with vendors to remediate and resolve identified issues.
• Monitors document flow for invoice processing in Transform, ensuring proper recording of invoices.
• Supports user requests for new and updated reports using MS Access.
• Provides support for outsourced team, facilitating meetings for support request prioritization; identifies and remediates issues within support process.
• Monitors and escalates incident reports by external shared services team; trains staff in utilization of incident management tool.

Northampton, GB

• Created and redesigned flexible work payment system application for managerial payment information input; incor-porated online application component to interface with bank checking and direct deposit capabilities.
• Tested, deployed, and implemented payment system for use by 1500+ district managers; application implemented with ASP.net website with SQL server database components.
• Developed status change form application for district and division manager information storage and district assign-ment tracking; facilitated daily and monthly visual basic batch programs.
• Led E1 upgrade testing, facilitating weekly meetings and collecting daily status reports via standardized scorecard tool; utilized SharePoint and quality center.
• Updated Hyperion system 9, supporting 2011 processing functions, specifically Hyperion Financial Management (HFM), Essbase and Hyperion Planning; worked alongside global finance support team in HS 9 to HS 11 upgrade.

Northampton, GB

• Developed and maintained facilities management applications, managing conference room reservations and work order request queues; utilized MS Access for facilitated use by all corporate office employees.
• Implemented applications successfully and deployed for use by facilities management team.
• Supported and provided technical expertise for Mainframe, AS/400, Visual Basic, and MS Access applications.
• Oversaw maintenance and use of district profitability application, consisting of an Oracle database and visual basic interactive program; conducted monthly troubleshooting of interface concerns and oracle table.

• Conducted analysis of production and program, identifying deficiencies and issues for remediation.
• Maintained and developed DB2 and COBOL programs and JCL production, utilizing IBM DXT utility tool for improved job performance and production.
• Created and modified COBOL sub-modules for improved functionality with Tesseract payroll programs.