Seasoned professional with over fifteen years’ experience in providing technical support and project management, diagnosing and implementing enterprise projects, managing and supporting the end-user with computer hardware and software application issues. Proficient in Communications Management, Policy writing, Project Management, and desktop support combined with an educational background in Information Technology Architecture. Competencies:  Support the planning and implementation of enterprise projects Microsoft Certified Facilitate the definition of project scope, goals and deliverables Experience change management Actively seeks and incorporates feedback Assist in assembling and coordinating project staff Manage project resource allocation Plan and schedule project timelines Maintains a high level of drive and able to work at a quick pace Strong engineering professional with a Bachelor of Science (B.S.) focused in Information Technology from University of Massachusetts Boston.