Nancy M. Mathias Email and Phone Number

Responsible for my assigned base ($1.5M) of Large and Enterprise customers - sales and sales support of complex communication solutions (IP, data, cloud, managed hosting, voice, etc.), driving customer value and success through optimal utilization of Lumen solutions.

Responsible for proactively maintaining the customer relationship and revenue by managing the customer’s business needs. Actively focus on retaining and growing the overall customer relationship and revenue ($2.5M base) to include complex communications product solutions (data, voice, IP, etc.) in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.

Professional Skills: Information Technology, Customer Retention and Cross Functional Team LeadershipAccomplishments:Branch Revenue Increases - By actively engaging with my customers and providing superior service, to include weekly calls, Quarterly Customer Business Reviews and constant communication, the monthly revenue for a Pittsburgh account grew from $20,000.00 to $140,000.00. By working closely with a new logo in the King of Prussia office, the monthly revenue increased from zero to $150,000.00.

Service/Project Manager 2005 – 2012Promoted to provide top tier customer advocacy support and managed multiple projects to meet company and customer needs relative to contracts, service and billing costs and revenue attainment goals across the United States.Significant Projects::• Contract Transition: Achieved 60 days project deadline (for > 1K accounts) that included identifying consolidation opportunities, working with internal cross functional groups and customer management as well as providing timely project updates through MS Excel reporting and status meetings, ultimately establishing a new 5 year, $250M contract• Invoicing: Reduced customer invoices from hundreds to less than 3 by centralizing billing, building project implementation with cross functional internal and external teams. Directed contractual and billing process resulting in an increase in customer revenues from $1M to $18M. • Sales: Added $2.1M in revenue by partnering with customer to ensure contractual minimums were met. Project included compiling list of customer’s legacy Verizon accounts and coordinating account tagging with internal audit group as well as meeting contract compliance relative to restrictions and rules for wireless usage.