Dear Human Resource Department,I am seeking a position that will enhance my managerial and organizational skills. Having high integrity and being a problem solving, team oriented individual in a focused and fast paced customer driven environment.My background will enable me to contribute to a challenging and responsible position in the following areas:• Call Center Management• Systems Deployment Manager• Heavy background in an Inbound/Outbound Call Center• Credit Authorization & Credit Collections• Project Management – Site• New Accounts – Edit • Departmental Leader• Telephone Etiquette – Inbound/Outbound• Excellent Communication Skills• Coaching and Developing Subordinates• Telephone Customer Service Sales• Training Material Development• Policy and Procedure Development• Time keeper - Scheduling Coordinator, Schedule Auditing• Six Sigma – White BeltMy goal is to meet with you, so we can explore a potential relationship that will be mutually beneficial.Sincerely,Nancy Ringler
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Production StaffNevada Wellness GroupHenderson, Nv, Us
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Production StaffPrime Cannabis Jul 2023 - PresentLas Vegas, Nevada, United States -
Customer Service Team LeadTtec Jan 2018 - Jul 2023Las Vegas, Nevada AreaMember Services Representative working chat and email support for Credit Karma. Working with customer on issues with in regards to there Credit Karma accounts for the United States and Canada. -
Reginal ManagerDiscount Wheel Warehouse Apr 2017 - Sep 2017Las Vegas, Nevada Area• Management responsibilities include motivation and developing direct reports through interpersonal effectiveness sills and interaction with associates.• Develop Training material, update the training material for future hiring and training purposes.• Meet and improve departmental objective s by improving existing processes through facilities planning to increase the productivity level of employees while not compromising quality.• Managed direct reports to ensure productivity scheduling and allocated manpower according to peak workloads, holidays and future projections of business needs.• Managed quality audits to identify areas for projection process improvements and training needs to better the business operations.• All inquiries handled accurately in accordance to company Policies and Procedures.• Hiring associates to handle inbound calls and outbound calls
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Senior Administrative Operations SupervisorC3/Customercontactchannels, Inc. Sep 2014 - Mar 2017Las Vegas, NevadaSenior Administrative Operations Supervisor working in/outbound call center for the United Health Care Client. Providing coaching on corrective actions, Employee data tracking, Processing Payroll, Creating & Filing reports for Operations Management, Client relations, and Team building.
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Member Services RepresentativeUnitedhealth Group Oct 2007 - May 20132716 N Tenaya WayMember Services Representative working in/out bound call center for Health Plan of Nevada, Sierra Health & Life, as well United Health Care as Unit Agent. Working with Employer Group Plans Large and Small. As well with Individual member plans, and Medigap plans. Assisting members with finding providers for medical claims and general inquires with their health insurance. -
Operations SupervisorSitel Jun 2004 - Feb 2007420 Pilot Rd, Las Vegas, Nv 89119An Administrative Supervisor working for an inbound call center for Client Logic my duties are: Processing payroll, Data entry & Tracking, Producing & Organizing Business reports for operations supervisors. Providing coaching’s, Trainings and Agent feedback from monitored calls. Creating and maintaining good rapport with employees.
Nancy Mackey Education Details
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General Studies -
Rancho High SchoolGeneral Studies
Frequently Asked Questions about Nancy Mackey
What company does Nancy Mackey work for?
Nancy Mackey works for Nevada Wellness Group
What is Nancy Mackey's role at the current company?
Nancy Mackey's current role is Production Staff.
What schools did Nancy Mackey attend?
Nancy Mackey attended College Of Southern Nevada, Rancho High School.
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Nancy Mackey
Merced, Ca7yahoo.com, us.wernerco.com, teasdale.net, teasdale.net, jrwood.com, teasdalefoods.com, teasdalefoods.com8 +120963XXXXX
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Nancy Mackey
Dallas, Tx2sbcglobal.net, ericsson.com -
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1 (603) 8XXXXXXX
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