Nancy Marcano Email and Phone Number

Customer Care Coordinator with Hilton Honors program. Assisting new and current members with the program, handling account updates, complaints, compliments, and adjustments for Stays as an Hilton Honors member.

Online Qualitative project coordinator assisting in projects from RFP to final billing. Worked directly with Qualitative analysts and moderators from start of project to finish while using a variety of online platform software. I also prepared data files reports, worked with outside vendors and updated analysts on projects progress daily.

Answered emails, created mail merges, updating social media accounts KidzEyes.com, TeensEyes.com, and ParentSpeak.com. I pulled monthly sweepstakes winners for surveys, updated online polls, announcements, and posted forum discussions.

Assisted President and General Manager with special projects. Also assisted Accounting, Temporary and Permanent departments with various special projects. I was responsible for training new employees on Commerce database system and maintaining the upkeep of the database. I also created forms, Excel spreadsheets and other special documents and provided reception relief as needed.

Typing proposals, letters, fee contracts, research reports, created new forms, Excel spreadsheets, updated and maintained Excell's website. Other duties included filing, copying, preparing manuals an setting up desk for new employees and reception relief. Special projects included the reorganization of the office computer filing system. I also assisted all departments including Vice President and Office Manager with various clerical duties.