Nancy E. Marcus Email & Phone Number

Plymouth Meeting, Pa.

Marlton, New Jersey, United States

Hired and trained staff and ensured consistently following all company guidelines, including customer service standards, merchandising policies, POS procedures, meeting and exceeding financial goals and maintaining safety standards. Fostered team atmosphere in store. Ensured all associates passed product information tests and participated in skills practice. Completed floor sets, scheduling, delegating responsibilities, coaching, inventory control, loss prevention, banking, arranging in-store corporate promotions, and all store operations. Communicated regularly with district manager and home office personnel.● Increased store's DPT by 10% and conversion by 25% in second half 2020 by taking group of associates and developing them into team that worked together towards common goal.● Developed relationship with animal rescue organization and coordinated successful in-store adoption days; raised $1,000 for same organization as part of corporate promotion.● Maintained safe environment for customers and staff by following company and CDC guidelines during pandemic.

Middletown, New York And Montvale, New Jersey

Managed all daily operations of 14,000-square-foot, off-price ladies retail store with staff of 12 and volume of $3 million. Hired and trained sales associates, key holders, and two assistant managers. Merchandised store according to corporative directives, consistently updating to maximize productivity. Trained new store managers. Promoted multiple associates to key holder and assistant manager positions.● Opened location in Middletown, New York, hiring and training initial staff.● Promoted assistant to store manager and eventually became district manager.● Hired and trained staff to reach greatest level of productivity while offering customers exceptional experience. ● Maintained store shrink of under 1.0%.

Woodbury Common Premium Outlet Center, Central Valley, New York

Assisted in initial store setup and opening, hiring, and training of staff, as well as visual merchandising. Managed daily operations of store with staff of ten and store volume exceeding $1 million. Decreased shrink by 4% through detailed management of all invoices, receiving documents, and loss-prevention awareness. Purchased additional merchandise from outside vendors to complement core merchandise and increase profitability. Oversaw two-month-long major store reconstruction project. Maintained stock levels by reordering from warehouse based on location's needs. Bought additional items for store from approved resources working from OTB.