Nancy Mays Email & Phone Number

Scottsdale, AZ, US

United States

Phoenix, Arizona

Responsible for the management of 24-hour support of both CORE Applications and all ancillary applications with supporting vendors and in-house associates. Including FISERV, Mortgage LOS Systems - Open/Close and Meridian Link/Loans PQ. Leads initiatives for researching and deploying new applications. Lead and manage a team of Application Professionals.

Phoenix, Arizona, United States

• Management of the Infrastructure team for OneAz Credit Union. Manages and mentors a dedicated team of System Engineers to ensure stable operation of the organization's IT infrastructure.
• Ensures proper implementation, configuration, monitoring and maintenance of security firewalls, applications and device servers and Internet, connections and encryption.
• Manages annual DR testing and ensures all documentation is current and up-to-date.
• Ensures designs, configures, monitors and optimizes voice/data networks, Internet and Intranet, LAN/WAN’s and all physical and virtual servers for optimal performance, maximum availability, minimal maintenance, and.
• Develops and maintains the high-level design plan for the overall logical and technical IT architecture.
• Conducts annual and semi-annual due-diligence of all IT vendors to insure compliance and standards.

Scottsdale, Arizona

• Provide IT support and governance for Branch and Corporate offices across the US and Globally. Ensure connectivity and delivery of SLA’s with a team of Support System Analysts.
• Monitor SLA data for issues requiring actions, escalations, and continually look for process and workflow improvement. Review projects, IMACD requests for costs estimates and design architecture.
• Responsible for (EOS) refresh upgrades of desktop equipment at Branches and Corporate offices in the US. Point of contact and escalation for our business partners to ensure satisfaction of all requests.
• Oversee day to day operations, escalations, and support tickets. Provide 24/7 response with a 1 hour or less SLA.
• Leadership, coaching, and management of local IT/Project staff and ensuring seamless integration of IT services.
• Review and manage capital and expense budgets, resource utilization, and relationships with managed vendors.

Phoenix, Arizona Area

• Managed the technology for 50+ banks in Arizona, and Nevada. Responsible for the management and delegation of L2/L3 support tickets with a team of 7 employees.
• Review workloads, prioritize and facilitate troubleshooting and resolution of production problems.
• Hire, train and manage network engineers and analysts, conduct one on ones, performance reviews for staff.
• Managed the opening of 12 new M&I Branch locations (6M budget) within strict time constraints.
• Directly managed the installations of a new CISCO infrastructure in the region.
• Managing day-to-day activities including customer satisfaction meetings, change notices, procurement, and overall management of the IT department.

Phoenix, Arizona

Managed a technology team of 12 employees in California and Arizona responsible for planning, coordinating, and supervising all activities related to the design, development, and implementation of organizational information systems and software applications. Provided architectural support for Infrastructure design and implementation. Provided technical and.

Education record

Education record