Nancy Mays Email & Phone Number

Scottsdale, Az, Us

United States

Phoenix, Arizona

Responsible for the management of 24-hour support of both CORE Applications and all ancillary applications with supporting vendors and in-house associates. Including FISERV, Mortgage LOS Systems - Open/Close and Meridian Link/Loans PQ. Leads initiatives for researching and deploying new applications. Lead and manage a team of Application Professionals including hiring, training, mentorship and performance management.

Phoenix, Arizona, United States

Management of the Infrastructure team for OneAz Credit Union. Manages and mentors a dedicated team of System Engineers to ensure stable operation of the organization's IT infrastructure.• Ensures proper implementation, configuration, monitoring and maintenance of security firewalls, applications and device servers and Internet, connections and encryption. • Manages annual DR testing and ensures all documentation is current and up-to-date.• Ensures designs, configures, monitors and optimizes voice/data networks, Internet and Intranet, LAN/WAN’s and all physical and virtual servers for optimal performance, maximum availability, minimal maintenance, and overall best value for the credit union.• Develops and maintains the high-level design plan for the overall logical and technical IT architecture.• Conducts annual and semi-annual due-diligence of all IT vendors to insure compliance and standards. • Provides continuing efforts and responsibility for quality assurance in the areas of systems security, integrity, hardware vulnerability and availability of computer devices owned by or connecting to the OneAZ credit union network.• Maintains enterprise IT security policy, standards, and procedures. Champions and promotes information security and privacy standards, policies and procedures; ensuring that these policies & procedures are understood, implemented and complied with across all business units.* Responsible for building and managing vendor relationships to ensure data communication links are robust and stable.

Scottsdale, Arizona

• Provide IT support and governance for Branch and Corporate offices across the US and Globally. Ensure connectivity and delivery of SLA’s with a team of Support System Analysts. • Monitor SLA data for issues requiring actions, escalations, and continually look for process and workflow improvement. Review projects, IMACD requests for costs estimates and design architecture. • Responsible for (EOS) refresh upgrades of desktop equipment at Branches and Corporate offices in the US. Point of contact and escalation for our business partners to ensure satisfaction of all requests.• Oversee day to day operations, escalations, and support tickets. Provide 24/7 response with a 1 hour or less SLA.• Leadership, coaching, and management of local IT/Project staff and ensuring seamless integration of IT services.• Review and manage capital and expense budgets, resource utilization, and relationships with managed vendors.• Review projects with team and create IMACD cost estimates, resource allocation, and design architecture. • In-depth knowledge of all network topologies (LAN/WAN, CISCO routers, CISCO switches, Juniper Firewalls, Windows Server 2008, DHCP, VoIP, WIFI, and monitoring tools (Solar Winds), Ticketing systems (BMC Remedy/WorkTrack). • Managed upgrades of code and configuring CISCO switches/Routers, Telco WAN technologies, MPLS, VPN, Point to Point, SQNET, OC3, DS3, T1, PRI and POTS. • Expert level with Remedy, Change Mgmt, HPAM, Dameware, Outlook/Lotus Notes, Skype, One Drive/365, Clarity, Solar Winds, SSCM, VMWare, Avaya VoIP, Backup Exec, Hp Data Protector, Yammer and all Microsoft Office software (Word, Excel, PowerPoint, Project)• Expert knowledge of Windows 7/10 desktop environments and software applications for various AD domains. Imaging software utilizing ESSPS, MACHADD, OSM. • Expert knowledge of MDF/IDF wiring closets, riser cabling, CAT6, MMF/SMF Fiber cabling topology standards.

Phoenix, Arizona Area

• Managed the technology for 50+ banks in Arizona, and Nevada. Responsible for the management and delegation of L2/L3 support tickets with a team of 7 employees.• Review workloads, prioritize and facilitate troubleshooting and resolution of production problems. • Hire, train and manage network engineers and analysts, conduct one on ones, performance reviews for staff.• Managed the opening of 12 new M&I Branch locations (6M budget) within strict time constraints.• Directly managed the installations of a new CISCO infrastructure in the region.• Managing day-to-day activities including customer satisfaction meetings, change notices, procurement, and overall management of the IT department.

Phoenix, Arizona

Managed a technology team of 12 employees in California and Arizona responsible for planning, coordinating, and supervising all activities related to the design, development, and implementation of organizational information systems and software applications. Provided architectural support for Infrastructure design and implementation. Provided technical and project management leadership and oversight for a large number of IT projects.

Education record

Education record