-Enhancing on administrative processes, ensuring operational efficiency and adherence to public administration best practices.-Enhance client relations and customer success through streamlined communication and problem resolution strategies.-Apply political science and written communication expertise to support institutional goals.-Program assisting in various trainings programs both within the organization and for external stakeholders, ensuring seamless execution and participant… Show more -Enhancing on administrative processes, ensuring operational efficiency and adherence to public administration best practices.-Enhance client relations and customer success through streamlined communication and problem resolution strategies.-Apply political science and written communication expertise to support institutional goals.-Program assisting in various trainings programs both within the organization and for external stakeholders, ensuring seamless execution and participant engagement. Show less

-Supported call center administration and complaint resolution, improving service delivery.-Delivered presentations on public administration strategies and developed marketing initiatives.-Collaborated with teams to enhance customer experience and satisfaction, and office applications.Key Skills: Administrative Assistance, Teamwork, Leadership, Customer Relationship Management, Office Administration

-Developed and executed marketing strategies to increase brand awareness and customer retention.-Managed social media platforms, achieving notable growth in audience engagement across Instagram -Conducted market research to optimize social media campaigns and digital marketing initiatives.Key Skills: Social Media Marketing, SEO, Brand Awareness, Digital Marketing, Creativity

-Delivered exceptional customer service, focusing on operational excellence and customer experience enhancement.

-Conducted in-depth research on NHIF operations-Assisted with customer interactions and service management to improve member experiences.