I am a skilled administrative professional with over four years of experience spanning public administration, customer service, and social media management. My journey includes roles at the Kenya School of Government, where I honed my expertise in client relations, leadership, and operational efficiency, and as a self-employed social media manager, where I developed strategic marketing campaigns to enhance brand awareness and customer engagement.With a strong foundation in political science and practical experience in public service, I am passionate about driving impactful programs and fostering meaningful relationships. My background in customer success, coupled with a knack for problem-solving and teamwork, has consistently delivered results in dynamic environments.Currently, I am exploring opportunities to apply my skills in roles that intersect with administration, development, and international relations, reflecting my commitment to contributing to global and community-focused initiatives.
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Senior Administrative OfficerKenya School Of Government Apr 2024 - Present-Enhancing on administrative processes, ensuring operational efficiency and adherence to public administration best practices.-Enhance client relations and customer success through streamlined communication and problem resolution strategies.-Apply political science and written communication expertise to support institutional goals.-Program assisting in various trainings programs both within the organization and for external stakeholders, ensuring seamless execution and participant… Show more -Enhancing on administrative processes, ensuring operational efficiency and adherence to public administration best practices.-Enhance client relations and customer success through streamlined communication and problem resolution strategies.-Apply political science and written communication expertise to support institutional goals.-Program assisting in various trainings programs both within the organization and for external stakeholders, ensuring seamless execution and participant engagement. Show less -
Intern-Junior Administrative OfficerKenya School Of Government Apr 2023 - Apr 2024-Supported call center administration and complaint resolution, improving service delivery.-Delivered presentations on public administration strategies and developed marketing initiatives.-Collaborated with teams to enhance customer experience and satisfaction, and office applications.Key Skills: Administrative Assistance, Teamwork, Leadership, Customer Relationship Management, Office Administration -
Social Media ManagerThrifty_Frity Jun 2019 - Sep 2023Nairobi County, Kenya-Developed and executed marketing strategies to increase brand awareness and customer retention.-Managed social media platforms, achieving notable growth in audience engagement across Instagram -Conducted market research to optimize social media campaigns and digital marketing initiatives.Key Skills: Social Media Marketing, SEO, Brand Awareness, Digital Marketing, Creativity
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Call Center AgentCci Nov 2021 - Dec 2021Nairobi, Kenya-Delivered exceptional customer service, focusing on operational excellence and customer experience enhancement. -
InternNational Hospital Insurance Fund - Kenya Apr 2019 - Jun 2019Nairobi County, Kenya-Conducted in-depth research on NHIF operations-Assisted with customer interactions and service management to improve member experiences.
Nancy Mburu Education Details
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Political Science With It
Frequently Asked Questions about Nancy Mburu
What company does Nancy Mburu work for?
Nancy Mburu works for Kenya School Of Government
What is Nancy Mburu's role at the current company?
Nancy Mburu's current role is ..
What schools did Nancy Mburu attend?
Nancy Mburu attended Maseno University.
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Nancy Mburu
Nairobi County, Kenya -
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