Nancy Mccraw Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

Seattle, Wa

• Define the product vision for web-based applications and lead multiple agile teams to achieve that vision • Develop and maintain a multi-year product road-map • Deliver comprehensive and detailed business requirements • Lead grooming sessions to define, elaborate and ultimately accept user stories• Define a release strategy, including minimum viable product, and iterative releases• Perform quantitative and qualitative research to develop actionable product plans• Make… Show more • Define the product vision for web-based applications and lead multiple agile teams to achieve that vision • Develop and maintain a multi-year product road-map • Deliver comprehensive and detailed business requirements • Lead grooming sessions to define, elaborate and ultimately accept user stories• Define a release strategy, including minimum viable product, and iterative releases• Perform quantitative and qualitative research to develop actionable product plans• Make frequent and dynamic prioritization decisions• Lead the product from concept, to design, and implementation, to deliver business value to customers• Establish and maintain relationships with key business partners and customers• Code-switch proficiently between business and engineering teams• Collaborate and coordinate with other product managers in the portfolio to manage dependencies• Partner with UI/UX team to ensure highly efficient workflows and effective design to delight customers• Resolve issues, finding creative solutions with the greatest benefit• Create training materials for various audiences and facilitate training events• Collect continuous feedback from our customers to evolve the product Show less

San Francisco, Ca

• Elaborated requirements in support of a multi-million-dollar software development project• Documented process flows and presented these to requirements elaboration team• Provided input for Use Case development

San Francisco, Ca

• Managed all aspects of SDLC from scope definition and planning through implementation o Established multi-year product roadmap, designed to integrate with other applications o Led cross-functional workgroups of 8-15 SMEs to determine development objectives o Created training curriculum for converting customers onto new software platform• Managed the National Unprocessed Currency program (NUCM) for the country o Developed and executed strategy for… Show more • Managed all aspects of SDLC from scope definition and planning through implementation o Established multi-year product roadmap, designed to integrate with other applications o Led cross-functional workgroups of 8-15 SMEs to determine development objectives o Created training curriculum for converting customers onto new software platform• Managed the National Unprocessed Currency program (NUCM) for the country o Developed and executed strategy for maintaining supply line, including logistics management for currency distribution, analysis, and processing capacity recommendations o Championed processing capacity reductions in 2011 for operational savings of $4M annually• Chaired workgroup to modernize on-line training for System Cash Services quality control• Led National Operations and Policy Administration team of 3 direct reports Show less

San Francisco, Ca

• Managed System Cash Services communications to external customers for the country• Created multi-year strategic plan, outlining future of Cash Services, which included service and policy changes impacting customers• Chief content editor for all on-line and print publications related to Cash Services • Gathered customer requirements for software development projects through customer research in the form of surveys, focus groups, interviews, and site visits• Led Communications… Show more • Managed System Cash Services communications to external customers for the country• Created multi-year strategic plan, outlining future of Cash Services, which included service and policy changes impacting customers• Chief content editor for all on-line and print publications related to Cash Services • Gathered customer requirements for software development projects through customer research in the form of surveys, focus groups, interviews, and site visits• Led Communications team of 2 direct reports Show less

San Francisco, Ca

• Contributed to development and implementation of national program to reduce operating costs by decreasing inefficient customer behavior o Analyzed program framework and recommended changes to ensure customer utilizationo Automated application review process by designing and implementing an electronic workflow monitoring toolo Created internal operating manual to ensure standard program administration• Coordinated System Cash Services meetings for Senior Executives

San Francisco, Ca

• Contributed to the development and implementation of a national policy designed to increase efficiency by influencing customer behavior through the use of a recovery feeo Created methodology for establishing the recovery feeo Supported development of communications, procedures, and trainingo Analyzed financial impact of policy implementation on financial institutions • Provided analytical support for product upgrades to include features to administer the recovery… Show more • Contributed to the development and implementation of a national policy designed to increase efficiency by influencing customer behavior through the use of a recovery feeo Created methodology for establishing the recovery feeo Supported development of communications, procedures, and trainingo Analyzed financial impact of policy implementation on financial institutions • Provided analytical support for product upgrades to include features to administer the recovery fee• Managed policy administration for the System including relationship management, monthly reporting, quarterly billing and yearly fee review Show less