Nancy Mccraw Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Seattle, WA

• Define the product vision for web-based applications and lead multiple agile teams to achieve that vision
• Develop and maintain a multi-year product road-map
• Deliver comprehensive and detailed business requirements
• Lead grooming sessions to define, elaborate and ultimately accept user stories
• Define a release strategy, including minimum viable product, and iterative releases
• Perform quantitative and qualitative research to develop actionable product plans

San Francisco, CA

• Elaborated requirements in support of a multi-million-dollar software development project
• Documented process flows and presented these to requirements elaboration team
• Provided input for Use Case development

San Francisco, CA

• Managed all aspects of SDLC from scope definition and planning through implementation o Established multi-year product roadmap, designed to integrate with other applications o Led cross-functional workgroups of 8-15.
• Managed the National Unprocessed Currency program (NUCM) for the country o Developed and executed strategy for… Show more
• Managed the National Unprocessed Currency program (NUCM) for the country o Developed and executed strategy for maintaining supply line, including logistics management for currency distribution, analysis, and processing.
• Chaired workgroup to modernize on-line training for System Cash Services quality control
• Led National Operations and Policy Administration team of 3 direct reports Show less

San Francisco, CA

• Managed System Cash Services communications to external customers for the country
• Created multi-year strategic plan, outlining future of Cash Services, which included service and policy changes impacting customers
• Chief content editor for all on-line and print publications related to Cash Services
• Gathered customer requirements for software development projects through customer research in the form of surveys, focus groups, interviews, and site visits
• Led Communications… Show more
• Led Communications team of 2 direct reports Show less

San Francisco, CA

• Contributed to development and implementation of national program to reduce operating costs by decreasing inefficient customer behavior o Analyzed program framework and recommended changes to ensure customer.
• Coordinated System Cash Services meetings for Senior Executives

San Francisco, CA

• Contributed to the development and implementation of a national policy designed to increase efficiency by influencing customer behavior through the use of a recovery feeo Created methodology for establishing the.
• Provided analytical support for product upgrades to include features to administer the recovery… Show more
• Provided analytical support for product upgrades to include features to administer the recovery fee
• Managed policy administration for the System including relationship management, monthly reporting, quarterly billing and yearly fee review Show less