Nancy Mclaurin Email & Phone Number

United States

• Supporting of customer service representatives, outside sales and customer needs.
• Facilitate the development of a report to identify customers requiring documents at time of sale which eliminates missed documentation and increases customer satisfaction.
• Auditing Certificates of Analysis for errors in test data to be corrected before submission to customers.
• Saved 45% cost of postage by reducing invoice envelope size from 9x12 to 6x9.
• Communicate with warehouses regarding order completion for posting of invoices. This allows the ability to run invoice batches for prompt and accurate billing.
• Enter and maintain new customers in MY HEMPEL data base that allows the customer to view account activity, place orders, make payments and retrieve documents relevant to their orders. This streamlines the account.

Conroe, TX

Administered front desk and reception duties for inbound calls, greeting guests and vendors, office supply maintenance, mail sorting and out bound packages. Supported customer service representatives and outside sales with order documentation, tracking and certificates provided to customers.

Conroe, TX

• Performed administrative duties for region manager and front desk coordination.
• Developed and managed reports concerning hiring process, drug testing and background checks. This allowed the ability to identify eligible candidates for hiring process.
• Scheduled appointments and conducted applicant testing.
• Entered new hire applications into system and maintained records control.