Nancy Merlo-Cach Email & Phone Number

New York, Ny, Us

Valley Stream, Ny

Ava Global DMCC ("Ava") offers a new approach to secure international logistics. The company is founded on the expertise of its management team, who combine years of experience in secure international logistics and secure storage solutions. Our focus is on proactive communication, unparalleled customer service and operational independence, transparency and honesty.I bring over 25 years’ experience of increasing responsibilities in administrative and operational management functions to my role as General Manager at Ava, building relationships with key stakeholders to deliver on business requirements and exceeding service level expectations. Ava Global DMCC is built on an independent operating model with a focus upon continuous improvement and leadership development. The company has developed a strategic partner network of service providers across the world, selecting each one on the merits of their individual performance and building relationships to strengthen our offering. The company focus is on proactive communication and unparalleled customer service. Ava Global DMCC brings together a team of experts from both the valuables logistics sector and client-facing roles with the expertise and experience to support secure international logistics customers worldwide.www.thinkava.com

Jamaica, Ny

I managed a staff of 11 people, consisting of operations and compliance, administration, sales and finance roles. I developed, implemented and delivered market strategy, held full P&L accountability and formulated the annual budget and business plan to gross margin level.Involved in pricing strategy with BDM, I reviewed and interpreted financial and operating information, as appropriate and developed and maintained key strategic vendor and client relationships. I worked closely with security managers for audits of vendors, developing new lanes of business.Client engagement

Jfk Airport, Jamaica, Ny

• Managed staff of eleven consisting of operations and compliance/administration/sales/finance• Developed, implemented and delivered market strategy• Held full P&L accountability (2009-2011)• Assisted with formulation of annual budget and business plan to gross margin level, in coordination with Regional Director• Developed and maintained key strategic vendor and client relationships• Worked closely with security manager for audits of vendors and new lanes of business

Jfk Airport, Jamaica, Ny

Continued with Operations Manager responsibilities Directed and managed operations for new D&J and IPS office in New York City Managed additional staff of 9 consisting of operations, customer service and vault staff.

Jfk Airport, Jamaica, Ny

• Managed a staff of eight employees including the operations and customer service teams• Promoted, instilled and obtained high quality customer service attitudes and actions from all direct reports• Directed the customer quotation effort, which included staying abreast of current market pricing; evaluating and reacting to win/loss quotation ratios; fulfilling large customer bid requirements; liaison with all regions sales personnel for up to date customer, market and industry information• Worked closely with Latin America Business Development Manager on new and existing lanes of business• Educated the customer service staff as to the sales trends and subcontractor opportunities• Developed and maintained solid meaningful vendor relationships• Ensured all vendors met company adopted security criteria and service expectations; negotiated rates and contract terms to meet market needs• Ensured all North American service personnel were operating in a responsible, secure and forward-thinking manner at all times• Performed security audits for newly acquired vendors• Visited clients to provide service and resolutions of problems• Fostered creativity and team thinking while maintaining essentially a conservative atmosphere and attitude• Actively sought alternatives to questionable routes, inadequate vendors, unprofitable lanes and movements• Managed overhead costs; continually monitored and controlled job related costs with an overall goal of decreasing these costs through vendor negotiations and creative buying power.• Weekly and monthly financial analysis and reporting.• Proper management of personnel issues. Responsible for personnel functions such as hire, fire and performance reviews.• Responsible for entire operation upon absence of Regional Director.