Practice Administrator for Lepow Foot and Ankle Specialists Podiatric Medical Associates - the medical practice of Dr. Gary Lepow and Dr. Randal Lepow - podiatric physicians and surgeons in the Texas Medical Center. Admin Assistant to the Medical Director - Harris Health Podiatry Program

Office manager for a high volume podiatric medical practice. Manage assistant manager, front office staff and medical assistants. Includes charge entry/batch processing for EMR, accounts payable/receivable, deposits, supplies, patient care/complaints, daily clinic schedules, phones, payroll and benefits.Achievements:Successfully reorganized administrative and human resources procedures.Increased new patient appointments by 30% Researched and corrected past contractual and bookkeeping errors for an annual savings of $15KInitiated a project to move all insurance payers to EFT remit versus paper and virtual payments thus far reducing paper remits by 50%Changed credit card processing vendors to a cost-effective provider and removed non-compliant card processing equipment / Met chip processing compliance deadlineImproved the efficiency of patient check-in by implementing new front office proceduresImplemented documentation procedures which have won favorable decisions in all Texas Workforce Commission unemployment claims over three yearsChanged payroll procedure to an up-to-date, less costly provider with a more favorable 401K administration option Increased patient response time by upgrading the phone system to a more robust call routing and voice mail system. Added hands-free headsets for front office. Established a company e-mail domain name and transitioned to fax-to-email / Changed office equipment leasing policies to procure favorable options and eliminate unnecessary leasingIntroduced tracking methods for DME-related orders, labs, data imports to EMR provider, medical records requests and paymentsAccelerated the rate of moving patient encounters into claims processing by establishing a concise internal procedure with clear deadlines

Secretary to special education administrator and speech language pathologists. Paraprofessional assisting children identified as “high-intensity” - the most severe special needs (behavioral/emotional/physical disabilities).AchievementsFour-time nominee for District Paraprofessional Services AwardSuccessfully oversaw compliance in various areas: Staff dysphagia training and campus compliance for speech pathologists; compliance with federal privacy law (FERPA) as custodian of special education records and department point of contact.Created a tracking system to determine common triggers to episodes of severe behavioraloutbursts. Created a graph of common triggers by frequency to help district mental health professionals pinpoint underlying causes and determine treatment options.Designed individualized reward systems for children as positive incentives for good behavior and to improve morale. In one case, a child with autism moved from the 20th percentile in behavioral goals to near 90th percentile.

Various publishers (portfolio of clips available upon request)Sooner Catholic newspaper, Oklahoma City ~ Regularly published freelance contributorDenver Catholic Register, Denver, CO ~ Published freelance contributorLay Witness Magazine ~ Published freelance contributorCelebrate Life Magazine ~ Published freelance contributorBook chapter contributor ~ Surprised by Truth 2, Sophia Institute Press (October 3, 2000)World Library Publications / J.S. Paluch Company ~ Editor, proofreader, writer

Supervised first shift department responsible for production, preparation and shipping of reports and other documents for financial institutions in a deadline-driven environment. Liaison between production services & customer service, back office and programming departments. Developed and executed standardized procedures for production department for FDIC and FSLIC bank / savings & loan closures. Prepared written status reports for shift turnover and upper management