With over a decade of professional experience, I've evolved into a dynamic, bilingual Scrum Master, dedicated to driving excellence in project management. My passion lies in motivating, organizing, and leading Scrum teams to triumph over complex challenges, delivering projects on time, within budget, and with uncompromising quality.🎓 Education:I hold a Bachelor's degree in Social Work, and my excellence in this field earned me the prestigious 2012 CENEVAL Prize for Effort and Excellence in Social Work.💼 Professional Experience:Service Manager (Scrum Master/Project Manager) at Softtek (UPS Account) - PresentLeading service delivery in Aguascalientes, MX, I wear both Scrum Master and Project Manager hats, leveraging versatile skills.Agile Project Manager at NCR, Atlanta, GA - October 2020 to June 2021I led and facilitated Scrum ceremonies for three teams, coaching them in Agile methodologies and facilitating backlog prioritization.Project Manager/Scrum Master at IHG, Atlanta, GA - April 2016 to August 2020I transitioned IHG Loyalty Maintenance from Scrum to Kanban, managed project delivery, led development teams, and championed Agile transformations.Scrum Master/Project Coordinator at Softtek US - IHG Account - April 2015 to April 2016I efficiently managed system access, team onboarding, and event coordination. I also played a role in project management and quality assurance.Beyond technology, I've embraced diverse roles in government social programs. My skill set encompasses Project Management, Agile Scrum, leadership, and a strong sense of responsibility, with proficiency in tools like Rally, CA PPM, QC, Service Now, Ariba, and the Microsoft Office Suite.In essence, my multi-faceted background, hands-on experience, and commitment to continuous improvement make me a versatile and valuable asset, whether in technology or beyond. I'm here to lead, guide, and ensure success, no matter how ambitious the goals may be. Let's embark on the journey together! 🌟 #ScrumMaster #ProjectManagement #AgileLeader