Nancy Ménard Email & Phone Number

Oshawa, Ontario, Canada

Oshawa, On

Being part of the Connected Customer Experience Team in Canada. I have been working closely with various associates, departments and agencies in the U.S., as well as with the GMCL VSSM organization and the Canadian Dealer Body driving Connected Customer Engagement (OnStar, Infotainment and SiriusXM). Additional activities include implementation and development of marketing initiatives, facilities utilization, customer retention, product displays, financial analysis and training. • Support Connected Experience Leadership in Program Management activities – Canadian launch of new in-vehicle technologies and customer experience processes: define, design, build and execute • Assistant, back-up and support to the Bilingual Communications Manager in all her (his) responsibilities• Oversees the production of all Canadian English and French OnStar marketing & advertising point-of-sale material, as well as digital and media initiatives for new and pre-owned vehicles• Liaises with various external pre-press studios, translation agencies and internal departments (such as Legal, Marketing, Finance, Engineering, etc.) to ensure consistency and compliance throughout all OnStar communications • Participates in the review of English and French video and radio recordings related to OnStar campaigns• Participates in conference calls with various OnStar marketing & advertising team members and agencies related to the media plan in Canada• Reviews and approves all Canadian English and French copy relating to the OnStar website and subscriber direct mail and e-mail initiatives (such as welcome/deactivation letters, call centre scripts, postcards etc.)

Oshawa, On

Onstar Sales/District Managers - Customer Care & Aftersales have territorial responsibility for the administration of the Sales and Service Agreements that exists between General Motors and its franchised dealer network. Acting as a consultant to the dealerships and their customers by working together with them on the onboarding of the Onstar products and services. Additional activities include implementation and development of marketing initiatives, facilities utilization, customer retention, product displays,financial analysis and training. • Developed and conducted dealer product training in person and via WebEx to review assigned dealerships’ performance and educate on best practices to increase sales• Resolved all dealer and customer issues through appropriate channels• Provided accurate, detailed and timely communications via email, phone and voicemail • Provided customized weekly and monthly reports and established effective relationships with GM zone personnel

Oshawa, On

Onstar Sales/DistrictManagers - Customer Care & Aftersales have territorial responsibility for the administration of the Sales and Service Agreements that exists between General Motors of Canada and its franchised dealer network. Acting as a consultant to the dealerships and their customers by working together with them on the onboarding of the Onstar products and services. Additional activities include implementation and development of marketing initiatives, facilities utilization, customer retention, product displays,financial analysis and training. Developed and conducted dealer product training in person and via WebEx to review assigned dealerships’ performance and educate on best practices to increase salesWorked with Communications Manager and SDL to review translated materialsResolved all dealer and customer issues through appropriate channelsProvided accurate, detailed and timely communications via email, phone and voicemail Provided customized weekly and monthly reports and established effective relationships with GM zone personnel

Oshawa, On

The Connected Customer Service Representative is an integral part of General Motors' new Infotainment and OnStar systems integration team (part of the Global Connected Consumer strategy), working with General Motors employees, dealers, and customers in dealerships.Interface with General Motors dealership personnel and customers to demonstrate new General Motors’ Infotainment systems / OnStar;Educate customers on new connected systems and features while also resolving customer questions or concerns;Conduct regional technology / Infotainment system training for General Motors dealerships and wholesale teams;Provide feedback to General Motors quality & engineering teams for continuous improvements on Infotainment and OnStar systems;Traveling (by car) to provide these services as requested to dealers (over 45+ in Ontario) and customers alike;Conduct / support customer focused technology clinics at dealerships;Trained in Enrollment/CVO, Subscriber, Customer Care/Specialized Billing, Emergency/Vehicle Tracking, Reacquisition, Teletype, OnStar Dealer Center and RenewalsStayed current with procedures and product information Providing technology / Infotainment certification training to dealer certified technology experts, sales consultants, and service advisors thru the use of an online French educational video

Oshawa, On

Manage and created data queries for Consumer DataMonitor the Team email box, coordinate distribution, respond and resolve in timely basesIdentify process gaps, correct, maintain and develop new process.Provide support as required to campaign management and brand management departments Create and provide daily and monthly reports

Oshawa, On

Member of a team providing first and second level support regarding technical communication infrastructure and all computer applications.Managed the timely delivery of projects and escalated concerns as required. Averaging 40+ inbound dealer phone calls per day.Network-troubleshooting skills

Continuing Education Program, Microsoft Office Overview

Continuing Education Program, Introduction To Networking

Grade 12 Diploma

Activities and Societies: Volleyball team, Baseball Team, Tennis Team