Nancy Nelson, Hccp Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon

◾Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits.◾Annual reporting to local and state compliance agencies.◾Ensure all income certifications are calculated and completed in a timely manner and according to specific program requirements. i.e. LIHTC, Bond, ◾100% customer service through communication and customer satisfaction.◾Enhance renewals, revenue, reputation, and profitability.◾Develop, mentor, lead, and manage a high-performing, cohesive team of leasing, housekeeping, maintenance, customer service, and management personnel.◾Competitive marketing through understanding and analysis of competition and creative marketing programs, and class A resident retention.◾Manage and Maintain effective on-site staff through interviewing, hiring, and coaching.◾Maintain all aspects of community budget and finances.◾Maintain positive relations with community vendors, prospects, residents, and team members.◾Effective communication◾Ability to create an atmosphere of respect for others ideas and input.◾YARDI voyager residential and affordable experience.◾Attend and be prepared to present financials at monthly owner meetings.◾Weekly meetings with all on-site staff.

Portland, Oregon

◾Marketing vacant units in a timely manner according to the organizations polices and procedures guidelines.◾Manage and direct activities and services in support of physical and financial operation of the property.◾Maintain, monitor, and update project waitlist per established guidelines.◾Coordinate move-in process, new resident orientation, introduction of staff and services.◾200+ units◾Post and deposit all funds in a timely manner.◾Maintain tenant relations, including requests & complaints, responding with appropriate action.◾Make referrals as appropriate to Resident Services.◾Hold monthly resident meetings, and quarterly resident retention activities.◾Partner with various social service agencies◾Lease enforcement including accurate and timely preparation and service of lease violation notices; initiate and process court actions, attend court proceedings as needed.◾Plan/Participate in weekly meetings with on-site staff, monthly management meetings, and quarterly all-staff meetings◾Ensure compliance of all applicable laws and affordable housing program requirements (LIHTC, Tax credit, HOME, HUD, Section 8, Project based section 8)◾Process all income verifications for certifications and recertification's in a timely manner.◾Maintain appropriate paperwork, files, records.◾Annual budget preparation◾Microsoft OS knowledge (Word, Excel, Outlook)◾IPhone knowledge (email, calendar, text message, and phone call)◾Exposure to angry, distraught or potentially violent people.◾Maintain confidentiality at all times.

Portland, Oregon

◾Specialized Multiple layer compliance- LIHTC/Section 42, PBV, HOME, HUD◾High-volume certifications in a deadline-driven environment. ◾New Acquisition Lease-up- Mid-rise, High-rise communities 200+ units◾Create lasting partnerships with local housing and housing assistance agencies ◾Preparation and submission of Compliance, annual resident data and financial reporting to Portland Housing Bureau, Oregon Housing and Community Development, and Home Forward◾Waitlist Management of multiple sites and agencies ◾Community Outreach

Gresham, Oregon

◾Maintain accurate and in depth knowledge of the community, marketing practices, general property maintenance◾Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations, property finances and reporting◾ Implement utility allocation program- water/sewer bill-back program◾Maintain property occupancy through creative marketing ideas and renting apartment homes◾Maintain Guest information for future follow-up and record keeping regulations◾Greet potential residents, provide information and show apartments available for rent◾Collect and deposit daily all fees, rent money and any other charges owed◾Maintain property appearance and curb appeal◾Maintain lease enforcement through proper notice practices as needed◾Attend and assist with all coordination of resident functions◾Supervise Staff◾Maintain pool ◾Respond to after-hours calls