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Nancy Do is listed as Customer Service Specialist - Computer Game Project at TDCX, a company with 4324 employees, based in Ho Chi Minh City, Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Nancy Do.
Nancy Do previously worked as Creator Services Specialist - Social Platform Project at Bytedance and Customer Success Consultant at Bravohr. Nancy Do holds Bachelor'S Degree, Pharmacy from Hcm University Of Medicine And Pharmacy.
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Hi, this is Nancy (Ngọc) Do, and I am pleased to meet you here."In a world of automation and artificial intelligence, the true values lie in the human touch", and I am very proud to work in customer-facing roles to solve for humans. Starting from small local start-ups and scaling up to multinational companies in B2B and B2C business models, I have become a professional in clear communication, problem-solving and guiding customers to the best solutions.I always put my customers at the heart of everything, and I want to continue developing myself in customer success and data-driven customer experience. If you are searching for a proactive, patient, empathetic communicator to join your team, I welcome the opportunity to speak with you at any time.
Listed skills include Microsoft Office, Management, Online Social Networking, Event Management, and 1 others.
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A career timeline built from the work history available for this profile.
Ho Chi Minh City, Vietnam
- Online Support: Ensure excellent support experience, from first-contact resolution to effective follow-up with service partners/ internal departments to ensure that cases are closed according to our service standards- Responsible for some key metrics such as Customer Satisfaction Score (CSAT) and First-Contact Resolution Rate- Feedback Management: Be the.
Ho Chi Minh City, Vietnam
- Creator/ User Group Management: Be the primary contact of 200+ content creators and 300+ high-level users, gather daily feedback, host weekly discussions, and update new campaigns - In-app Campaign Support: Collaborate with the Content Operation Team to increase user post rate, suggest new gameplay methods based on the current trends and users' needs.
Ho Chi Minh City, Vietnam
- Key Account Management: Be the key contact of more than 10 businesses, from SMEs to corporations in Southern Vietnam. Coordinate with clients and internal teams to monitor project implementation plans and onboarding new user groups (based on clients’ needs)- End-user Support: Provide guidance and support via in-app chatbot and admin personnel on the.
Ho Chi Minh City, Vietnam
Sales: – Study the market and the solutions, generate lead lists, and identify potential sales opportunities – Prepare and make efficient use of B2B sales pack, leverage existing relationships to cement new opportunitiesMarketing: Initiate, execute branding proposals and work closely with Product Managers to customize product brochures
Vietnam
- Work closely with Project Leader and Mentors to initiate, plan, execute and monitor the Genius Upskill Program for students- Plan and monitor both internal training, teambuilding activities and external events (workshops, talkshows)
Vietnam
Manage the project PMSchool.vn for creating an extraordinary Project Management learning environment for all project managers in Vietnam.
Vietnam
- Collaborate with potential clubs and mentors to promote new projects- Managed all events details such as decor, catering, entertainment, transportation, location, invitee list, promotional material, etc.
Other employees you can reach at tdcx.com. View company contacts for 4324 employees →
Rutthra Jeyagopi
Colleague at TdcxPetaling Jaya, Selangor, Malaysia, Malaysia
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JM
Jasmine Manuit
Colleague at TdcxMarikina, National Capital Region, Philippines, Philippines
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LX
Lai Xin Lim
Colleague at TdcxFederal Territory Of Kuala Lumpur, Malaysia, Malaysia
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DL
Derek Lau
Colleague at TdcxBarcelona, Catalonia, Spain, Spain
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SH
Samuel Ho Hui
Colleague at TdcxSingapore, Singapore
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JC
Jay C.
Colleague at TdcxWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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HC
Hans Christian De Leon
Colleague at TdcxRizal, Calabarzon, Philippines, Philippines
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P(
Peyee (Kimberly) Fhong
Colleague at TdcxWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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CS
Catherine Santosidad
Colleague at TdcxPasay, National Capital Region, Philippines, Philippines
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GS
George Samar Jr
Colleague at TdcxTaguig, National Capital Region, Philippines, Philippines
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Quick answers generated from the profile data available on this page.
Nancy Do works for TDCX.
Nancy Do is listed as Customer Service Specialist - Computer Game Project at TDCX.
Nancy Do is based in Ho Chi Minh City, Vietnam, Viet Nam while working with TDCX.
Nancy Do has worked for Tdcx, Bytedance, Bravohr, Just-In-Time Solutions, and Vshr Social Academy.
Nancy Do's colleagues at TDCX include Rutthra Jeyagopi, Jasmine Manuit, Lai Xin Lim, Derek Lau, and Samuel Ho Hui.
You can use AeroLeads to view verified contact signals for Nancy Do at TDCX, including work email, phone, and LinkedIn data when available.
Nancy Do holds Bachelor'S Degree, Pharmacy from Hcm University Of Medicine And Pharmacy.
Nancy Do is listed with skills including Microsoft Office, Management, Online Social Networking, Event Management, and Customer Service.
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