Nancy Do Email & Phone Number

Ho Chi Minh City, Vietnam

- Online Support: Ensure excellent support experience, from first-contact resolution to effective follow-up with service partners/ internal departments to ensure that cases are closed according to our service standards- Responsible for some key metrics such as Customer Satisfaction Score (CSAT) and First-Contact Resolution Rate- Feedback Management: Be the customers' voice & provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and improve… Show more - Online Support: Ensure excellent support experience, from first-contact resolution to effective follow-up with service partners/ internal departments to ensure that cases are closed according to our service standards- Responsible for some key metrics such as Customer Satisfaction Score (CSAT) and First-Contact Resolution Rate- Feedback Management: Be the customers' voice & provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and improve customer experience.- Continuous Improvement: Build sustainable relationships and engage customers by advising related self-service resources & communities Show less

Ho Chi Minh City, Vietnam

- Creator/ User Group Management: Be the primary contact of 200+ content creators and 300+ high-level users, gather daily feedback, host weekly discussions, and update new campaigns - In-app Campaign Support: Collaborate with the Content Operation Team to increase user post rate, suggest new gameplay methods based on the current trends and users' needs- Feedback Management: Assist end-users with their questions through ticketing systems, reply to public reviews on Google Play Store and… Show more - Creator/ User Group Management: Be the primary contact of 200+ content creators and 300+ high-level users, gather daily feedback, host weekly discussions, and update new campaigns - In-app Campaign Support: Collaborate with the Content Operation Team to increase user post rate, suggest new gameplay methods based on the current trends and users' needs- Feedback Management: Assist end-users with their questions through ticketing systems, reply to public reviews on Google Play Store and App Store to conduct weekly report- Data Analysis: Track and analyze quantitative metrics to speed up the efficiency of user maintenance or provide 1:1 consultation on potential creators, adapt the management strategies for specific projects to increase creator activation and loyalty- Cross-functional collaboration: Be the voice of creators to the internal teams and be the face of local insights in internal market research Show less

Ho Chi Minh City, Vietnam

- Key Account Management: Be the key contact of more than 10 businesses, from SMEs to corporations in Southern Vietnam. Coordinate with clients and internal teams to monitor project implementation plans and onboarding new user groups (based on clients’ needs)- End-user Support: Provide guidance and support via in-app chatbot and admin personnel on the Dashboard through different channels of communication (phone, chat, email, training sessions)- User Training: Based on the Release Note… Show more - Key Account Management: Be the key contact of more than 10 businesses, from SMEs to corporations in Southern Vietnam. Coordinate with clients and internal teams to monitor project implementation plans and onboarding new user groups (based on clients’ needs)- End-user Support: Provide guidance and support via in-app chatbot and admin personnel on the Dashboard through different channels of communication (phone, chat, email, training sessions)- User Training: Based on the Release Note from the Product Team, create documentation and user guides to develop a self-service resource for internal and external clients- Data Analysis: Track and analyze user behaviour to consult the clients' HR team for new communication ideas. Inform clients about new features and functionalities- Customer Success: Conduct the Customer Satisfaction Survey, create the customer success stories, and provide critical insights to the product team as a means to improve the platform Show less

Ho Chi Minh City, Vietnam

Sales: – Study the market and the solutions, generate lead lists, and identify potential sales opportunities – Prepare and make efficient use of B2B sales pack, leverage existing relationships to cement new opportunitiesMarketing: Initiate, execute branding proposals and work closely with Product Managers to customize product brochures

Vietnam

- Work closely with Project Leader and Mentors to initiate, plan, execute and monitor the Genius Upskill Program for students- Plan and monitor both internal training, teambuilding activities and external events (workshops, talkshows)

Vietnam

Manage the project PMSchool.vn for creating an extraordinary Project Management learning environment for all project managers in Vietnam.

Vietnam

- Collaborate with potential clubs and mentors to promote new projects- Managed all events details such as decor, catering, entertainment, transportation, location, invitee list, promotional material, etc.