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An accomplished Project Manager, Sales Operations Manager, and Senior Business Systems Analyst with a strong history of success in the design, development, and implementation of sales productivity tools. 10+ years of Sales Operations experience with a proven track record of providing operational leadership to sales teams to drive revenue and bookings, overachieving targets. Highly motivated by challenge and dedicated to fostering positive team environments.Specialties: Apttus, salesforce.com, Siebel, Sugar CRM, MS Access, Project, Excel, Word, Visio, and Power Point, SAP, Pillar Administration, DI Diver
Retired!
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Retired!Reading, Ma, Us
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RetiredRetired! Dec 2024 - Dec 2024
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Business Systems AnalystBottomline Technologies Oct 2014 - Dec 2024Portsmouth, Nh, Us -
Staff ConsultantGlobal Technical Talent Apr 2014 - Oct 2014Portsmouth, New Hampshire, UsContract position assigned to Bottomline Technologies as a salesforce.com Business Analyst, Lead to Cash.Project managed the on-boarding of acquisition: gathered requirements with stakeholders; mapped salesforce.com instances for Sales, Services, Support, Marketing and Finance. Conducted UAT, over saw go-live, provided post go-live support.Designed and implemented Apttus quoting tool for newly acquired sales organization -
Senior Business System AnalystAkamai Technologies Mar 2013 - Jan 2014Cambridge, Ma, Us•Delivered a high quality/robust CRM solution(salesforce.com), collecting and delivering business requirements to developers, architects, and business teams•Achieved high user acceptance and adoption across multiple functions – Sales, Finance, Marketing, and Services -
Sales Operations ManagerAkamai Technologies Sep 2011 - Mar 2013Cambridge, Ma, Us•Drove result-oriented annual sales quota and compensation plan design to drive sales behavior towards corporate objectives•Designed and implemented sales territories to align with targets and ensured sales success •Reported actual and forecasted revenue and bookings against corporate metrics making corrective recommendations•Developed quarterly business reviews for VP of Sales to present to CFO, who subsequently presented to the board of directors -
Sr Business AnalystRandstad Technologies Us Jan 2011 - Sep 2011Atlanta, Ga, UsContract employee assigned to EMC working on the Master Account Project team •Created and updated design (apex/visual force) and configuration documentation including to-be process flows, functional designs and data mappings •SalesForce.com configuration modifications; authored and executed the test plan •Creating and updating design and configuration documentation including to-be process flows, functional designs and data mappings •SalesForce.com configurations •Authoring and executing test scripts -
Crm Project ManagerAvid Technical Resources Mar 2010 - Dec 2010Boston, Ma, UsContract employee assigned to Akamai Technologies. Engaged to assist in the completion of the first two releases of the Salesforce.com implementation•Partnered with Sr. Director of Business Applications in conducting design workshops and business process automation discussions• User Acceptance Testing rounds resulting in a stable, robust salesforce.com release•Refined project plan in cooperation with Technical Project Owner and Core Business team •Created and executed a communication plan to ensure that the Steering Committee and extended project team are kept informed on progress•Advised Technical and Business teams on best practices from past experience implementing salesforce.com; updated salesforce.com configuration for required enhancements -
Sales Operations ManagerAvid Technology Aug 2008 - Dec 2009Burlington, Ma, UsResponsible for advocacy to field sales with regards to application development, data quality, and ultimately user adoption (SugarCRM and salesforce.com)•Served a business critical position on the CRM Core Team for the salesforce.com go forward strategy•Conducted prototyping sessions defining the overall system requirements•Led the team responsible for User Acceptance Testing for the opportunity management module;•Delivered training and provided post go-live support•Developed and reported weekly consolidated pipeline data for Americas’ sales management; identified possible changes in financial and market trends -
Project ManagerPhilips Healthcare Sep 2001 - Aug 2008Amsterdam, Noord-Holland, NlServed as Business Owner of sales force automation applications (account and contact manager, quoting, and forecasting applications)• Liaised with Sales & Marketing and Program Development Team to ensure business requirements were realized• Advocacy role for field sales users with regards to application development/functionality/user adoption• Acted as Functional Lead for implementation of Customer Relationship Management application (Siebel)o Gathered business requirements; documented processeso Developed AsIs/ToBe documentation; conduct and report gap analysis for various functional areaso Drove legacy data conversion requirements; generated functional IT specifications -
Crm Project ManagerW R Grace Apr 2000 - Sep 2001Responsible for leading and driving implementation of sales force automation application (Siebel); deployed to over 500 users worldwide on time and on budget• Supervised resources for administration of system, training staff, and project development teams• Managed the overall design specification changes to user interface and report modifications based; presented to Steering Committee modification requests and recommendations to drive the future of the project
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Senior Financial AnalystAvid Technology Mar 1995 - Dec 1999Burlington, Ma, UsSenior Financial Analyst - Corporate Financial Planning and Analysis 8/99-12/99• Developed, consolidated, and analyzed annual company $270m operating expense budget.• As the Pillar administrator, developed and delivered training on Pillar Budgeting Software for finance personnel worldwideSenior Financial Analyst - Americas Sales Operations 7/97 – 7/99• Spearhead the design, implementation, and maintenance of a six-month unit and revenue forecast• Designed and developed management reporting package including regional P&L, productivity metrics, and expense/headcount analysis• Prepared and distributed weekly flash for Americas Operations including revenue, bookings, backlogSenior Financial Analyst - General Accounting 3/95 – 6/97• Finance liaison for Facilities and Information Services included budgeting, forecasting, month-end close; prepare CIO for budget negotiations with CFO and Board of Directors -
Senior Financial AnalystComputervision Corporation Mar 1980 - Jan 1995Senior Financial Analyst - North American Operations 12/93 - 2/95* Responsible for the calculation and payment of commissions for 200 sales and support personnel* Point of control for administration of North American Incentive Plan with a budget of $5M* Provide guidance and recommend improvements to senior management for changes in year/year compensation plans and numerous reorganizationsBusiness Planning Specialist - Hardware Sales 3/93 - 11/93• Discount/margin reporting and analysis• Implemented procedures and policies for vendor marketing programs• Implemented and maintained the sales 90-day forecast processSenior Financial Analyst - North American Division 10/89 - 2/93• Drove budget, forecast, management reporting and analysis for Sales and Services businesses• Developed and analyzed regional sales quotas totaling $115M, addressing issue of non-linearity shipments• Determined and presented financial impact of various manpower reduction programs• Developed and monitored $45M, 340 headcount operating expense budget• Coordinated and controlled facilities consolidations as part of company-wide cost containment projectFinancial Analyst - Computervision Division of Prime Computer, Inc. 10/88 - 9/89Business Planning Analyst - Corporate Business Planning Group 10/86 - 9/88Senior Production Planner - Offshore Logistics Group 12/84 - 10/85Production Planner - Production Planning Department 8/82 - 11/84 Cost Accountant - Cost Accounting 3/80 - 7/82
Nancy Nichols Skills
Nancy Nichols Education Details
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Boston UniversityClient/Server Application Development -
Bentley UniversityAccounting
Frequently Asked Questions about Nancy Nichols
What company does Nancy Nichols work for?
Nancy Nichols works for Retired!
What is Nancy Nichols's role at the current company?
Nancy Nichols's current role is Retired.
What is Nancy Nichols's email address?
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What is Nancy Nichols's direct phone number?
Nancy Nichols's direct phone number is +197868*****
What schools did Nancy Nichols attend?
Nancy Nichols attended Boston University, Bentley University.
What are some of Nancy Nichols's interests?
Nancy Nichols has interest in International Travel, Children, Cooking, Snowshoeing, Hiking, Theater, Reading Novels, Golf.
What skills is Nancy Nichols known for?
Nancy Nichols has skills like Crm, Salesforce.com, Cross Functional Team Leadership, Management, Enterprise Software, Process Improvement, Business Process, Strategy, Program Management, Requirements Analysis, Project Management, Siebel.
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