Manage the day-to-day office functions: supply orders, inventory, purchasing, accounts receivable, credit and collection, and billing of special work orders, telephone reception, and proposal completion. Act as secretary to VP and Operations Manager. Process new hires, timekeeping, payroll, and terminations. Maintain employee files and track absences and vacation time, handle unemployment claims, manage client files and lists, operations spreadsheets, and create and update reports. Assist employees with payroll/paycheck issues, address changes, clock-in and clock out problems, and escalate items as necessary to corporate offices. Maintain office supplies; troubleshoot issues with printers, computers, and IT; go-to person for Word and Excel questions. Review responses to our online job postings, evaluation of applications, and telephone screening of potential employees.

System Support Specialist on contract to State Farm - scribe meeting minutes, enter various data into forms in proprietary systems, provide customer service to employees needing supplies and assistance. Order supplies, keep inventories of supplies and company assets, process internal employee moves, update spreadsheets, reports, and databases. Troubleshoot issues with printers, faxes, and copiers.

Office Manager for the Health Promotion and Wellness Department, providing support to the department's Director and three Coordinators. Handle front desk reception, and provide student, faculty, and staff assistance and information for various programs. Track data for programs and workshops - inputting data, and creating and maintaining spreadsheets. Use university's budget system (Datatel) for paying bills and creating travel vouchers. Manage registration for a number of programs, including taking payments, creating deposits, maintaining registration forms and waivers, and sending out batch emailed reminders of program dates. Manage supply ordering and office and equipment maintenance. Compile and maintain an inventory of information and product packets for distribution across campus to and for students.

Sole administrative assistant supporting a team of six sales managers. Handled all candidate on-boarding and interview set-up, document scanning, data entry, and file maintenance. Tracked data and updated various daily, weekly, and monthly reports. Followed up with I-9 and other hiring issues. First line of telephone contact for the branch, providing directions and application instructions for prospective candidates, assistance to client companies, and telephone triage for heavy call volume. Managed all supply ordering, office and equipment maintenance, and vendor contacts. Followed company protocols for ordering background checks and drug screening for applicants. Heavy use of VOIP telephone system, MS Outlook, Excel, Word, and proprietary database.

Oct. 2011 to March 2013 –perform Civil Service testing: scheduling, invitations, booking test facilities/equipment, running test sessions, maintaining test records and databases. Respond to questions regarding hiring and testing processes. Work with State University Civil Service System maintaining testing materials, producing reports, and updating processes. Heavy use of Outlook, Word, Access, Excel, and iPeople. Position calls for excellent customer service, attention to detail, heavy multi-tasking. Office Manager – Nov. 2010 to Oct. 2011 – managed University Assessment Services, supporting director and coordinator, supervising student workers. Used budget/personnel software - Datatel/iPeople for paying bills, budget management, creating hiring requests, managing expense reports. Used Word, Excel, Access, PowerPoint, and Publisher. Researched, compiled, analyzed data for reports, proposals, and other documents. Updated/maintained dept’s website. Handled correspondence, supply ordering, office moves, event planning, large mail merge processes, and project calendars. Office Manager – April 2007 to Nov. 2010 – ran the Graduate Psychology Programs Office, supporting seven program coordinators, faculty, graduate students. Worked closely with the Graduate School on program registration, thesis/dissertation acceptance and presentation, and graduation issues. Used Word, Excel, Access, and PowerPoint to handle correspondence, large reports, contracts, create manuals, hiring / payroll forms, presentations. Managed/tracked Graduate Assistant budget, including Federal Work Study and tuition waiver dollars. Processed application paperwork for students, input data into database. Scheduled open houses, booked facilities, handled room set-up, and catering. Researched/completed annual reports sent to the APA, NASP, and the Illinois Board of Education. Position's detail required extensive multi-tasking and time-management skills.

Responsible for daily functioning of Corporate Office. Supported company CEO, CFO, HR Manager, Project Managers & Directors with special projects, manuals, document creation, preparation, and proofing. Worked independently and utilized time management skills to reach goals and meet deadlines. Created online directory with standardized letters, contracts, and forms available through company intranet. Handled office supply ordering for four company locations and tracked budgets. Acted as back-up for the Marketing Assistant and Manager, creating and/or editing RFPs, SOQs, and Proposals using PageMaker and Photoshop. Purchased all office supplies and furniture; oversaw filing system and archived document system. Supervised the corporate receptionist. Handled corporate moves, travel and meeting arrangements, and event planning, including catering and room reservations. Extensive calendaring for multiple projects, including use of MS Project. Worked with suppliers and vendors, taking and evaluating bids and arranging service contracts. Acted as the firms Notary Public. Oversaw company cell phone usage. Left this position to return to college.

Responsible for the daily functioning of the Sacramento Branch (main office in Pasadena). Provided administrative support for the Branch Director, Marketing Director, two Project Architects, two Project Designers, four CADD Technicians. Responsible for document preparation, reports, filing system, expense report entry, supply purchasing, and petty cash maintenance. Generated and proofed written material and ensured correct forms and formats used. Responsible for standardizing filing system to meet company requirements. This branch office was closed.

Handled travel arrangements, conference calls, customer complaints, and calendaring. Maintained division files; ensured deadlines were met. Handled meeting arrangements/event planning. Acted as liaison between the Regional President, staff, area Presidents, and upper level management in other regions. Created forms, awards, spreadsheets. Proofed and revised presentations and reports. Tracked general ledger expenses, expense reports, and budgets. Also assisted a Senior Vice President and a Project Manager with calendaring and document production.

Administration of Corporate Services Department, supervising staff of five, producing all written material for all company locations: proposals, contracts, presentations, manuals. Handled correspondence and projects for Company President, CFO, Directors, and Senior Sales staff. Managed project assignment, supervision, and tracking to ensure all deadlines were met. Responsible for final editing and proofing of all company documents. Tracked staff absences and handled disciplinary problems. Responsible for producing three company newsletters. Created and maintained document templates. Coordinated arrangements for trade shows and conventions, including travel plans and booth shipment/setup. Reported directly to the Director of Corporate Services. The company was sold and the corporate offices were closed 12/31/99.

Handled day-to-day office functions. Reported directly to the Controller and provided administrative support for the three co-owners. Produced all written material, including contracts, bid documents, correspondence. Responsible for tracking certificates of insurance and licensing dates to ensure renewals were current. Tracked all change orders. Maintained all project files and logs. Ordered office supplies, tracked usage budgets. Maintained and updated company website. Assisted controller with a variety of duties. Three month assignment through an agency.

Hired, trained, and supervised a secretarial staff of three for this CPA firm. Provided administrative support to the company owners and senior management. Handled all supply purchasing. Trained staff in the use of Word and Excel and software updates. Handled the conversion of audit and financial statement files from WordPerfect for DOS into Microsoft Word. Worked with senior accountants to develop standardized formatting for financial statements and corporate documents. Responsible for production of custom forms, company newsletter, tax reporting forms, and copying and assembling tax returns. Streamlined clerical procedures for tax return processing, cutting overtime hours by 50 percent. Set up online employee handbook with hyperlinks for use on company intranet and wrote firm’s first sexual harassment policy. Handled all Dictaphone transcription, custom Access database set-up and maintenance for in-house data tracking and special projects for clients, and mail merging of collection correspondence. Left position due to move to California.

Operated a full service word processing business handling document production; Dictaphone transcription; database set-up and maintenance, and mail merge for businesses, students, teachers, clubs, sales people, attorneys, court reporters, and individuals. Handled a variety of jobs, ranging from abstracts and research papers for students to ad creation for small businesses, proposals for salespeople, manuscripts for authors, and résumés for individuals. Used Windows, Word, Excel, PowerPoint, Access, MS Publisher, Print Shop, and QuickBooks. Familiar with importing, exporting, and manipulating print media and graphics.

Handled inside and telephone sales, working directly with the general public and building contractors in the sale of brick and concrete block; accounts receivable and order entry using MAS 90, all credit and collection; correspondence; office supply purchasing. Reported directly to Company President. Researched F.W. Dodge reports for RFPs; handled job costing and quoting to state contractors, bidding on large commercial jobs. Used MS Word and Publisher to create innovative handouts and mailings. (Worked here for extra income, while maintaining own business.)

Field Sales Secretary – May 1991 to October 1993 - Ran a one person office handling all office duties. Acted as administrative support for the Division Manager, seven Sales Representatives, eleven Promotional Specialists and two Store Merchandisers. Developed custom forms, advertising, and spreadsheets - developed form for tracking part-time hours and promotional activity adopted for use by Region division offices. Handled payroll input for all employees. Coordinated arrangements for meeting facilities, materials, hotel reservations, meals, travel. Accountable for calendaring and meeting all deadlines concerned with weekly and monthly reports and contract files. Handled complaints and questions from retail and wholesale accounts. Sold promotional programs to wholesale accounts. Office closed Oct. 1993.Promotional Specialist/Coupon Specialist – June 1989 to May 1991 – part-time: Called on retail accounts in Tupelo, Oxford, Bruce, Vardaman, Houston, Water Valley, and Okolona, MS, selling, placing, and paying for product displays with and without premium items, couponing company product, and maintaining current POS. Responsible for accurate record keeping; timely reporting of activity, hours and mileage; and maintaining adequate car stock of coupons, premiums, advertising, and support materials. Accountable to two Sales Representatives based out of the Jackson Division. When Tupelo Sales Office opened, moved into the Field Sales Secretary position.