Nancy Njeru Email & Phone Number

Kenya

Nairobi, Kenya

•Reopening team for Tribe hotel, and Jiko restaurant.•Implementation of new SOPs for smooth operations in the restaurant.•Solving guests issues connected to service and operations in the outlets.•Generating monthly revenue reports, Profit and Loss reports.•Motivating staff on a regular to bring out the best in them.•Recruiting of qualified waiters and waitresses.•Planning training calendars and taking the team through daily trainings.•Event bookings and executions.

•In charge of the outlets in the hotel and ensuring the standards are maintained in the restaurant, lounge area, room service and banqueting. •Cashering in the restaurant. •Ensuring all activities of the outlets run effectively and efficiently throughout the shift. •Doing requisitions for the outlets.•Undertake the team through inter-departmental trainings to ensure standards are met. •To ensure excellent services are delivered throughout the outlets.

•Offering excellent professional services to our guests. •Answering external calls in regards to making reservations for guests. •Delivering room service orders to guests. •Taking orders and delivering food and drinks to guests, as well as making food recommendations to guests.

•Went through training in 3 departments: stores, housekeeping and food and beverage service.

•Ensuring banquet setups are up to standard for weekly group conferences. •Providing excellent waiting services to guests. •Replenishing of tea stations. •Waiting at outside catering functions, in addition to making sure the setup is as required by the clients.

•Providing excellent waiting services to our guests. •Worked as an animator where I was in charge of all kid activities during the festive season.

•Went through an internship programme through all the departments of the hotel. •Learnt how to organize goods in the store while using the FIFO policy. •Learnt the various cooking styles in the kitchen, how to make payroll and contracts in the HR department. •Understood the various washing activities and detergents used in the Housekeeping department. •Became an expert at the restaurant.

Bachelor'S Degree (Bsc), Ecotourism And Hospitality Management With It.

O Level

Education record