Customer Service Specialist
Janged Hotels And Resort
Cross River State, Nigeria
As a Customer Service Specialist at Janged Hotel and Resort I;> Consistently achieved guest satisfaction avaerage ratings of 95% or higher through warm and proactive guest engagement, efficient problem resolution, and exceptional communication. > Successfully upsold hotel services and amenities, contributing to a 10% increase in upsell revenue and 80% guest return rate> Collected and analyzed guest feedback, resulting in the implementation of improvements that enhanced overall guest satisfaction. >Maintained a 100% attendance record for professional development and training programs, ensuring up-to-date knowledge of industry trends. > Collaborated seamlessly with cross-functional teams and demonstrated proficiency in hotel management software and reservation systems.> Pioneered and performed hazard identification and risk assessment (analysis, evaluation, and control) in the facility saving revenue for consultation by 90%.> Organised a safety awareness workshop for Fifteen (15) persons including supervisors, housekeeping, kitchen, and laundry staffs.