Nancy P. Email & Phone Number

Pickering, On, Ca

Toronto, Canada Area

* Act as the primary contact/relationship manager for Legal, Compliance and I&SS (LCCG) lines of business and external Vendors in the prioritization, development and implementation of strategic direction, new business opportunities, product initiatives and service development;* Consult with business to understand its goals and objectives for a specific initiative or project, act as scope lead to transition projects to appropriate delivery teams;* Develop and oversee IT financial governance and business partner technology investment, including planning and tracking of all budgets for projects and continuing operations, ongoing work prioritization, and monthly financial forecasting, to ensure that finances are allocated appropriately;* Lead medium to large size projects and teams, ensuring interaction and collaboration with team members and other departments/lines of business to define accountabilities, communicate the status of work items and discuss barriers to the delivery of work;* Facilitate the development of strategic and tactical IT plans to help identify future opportunities to inform current project work of the direction of the business;* Collaborate with business partners, senior management, and executives from multiple lines of business to define project objectives, business processes and requirements;* Supervises the activities of the project team and provide managerial direction for broad, diverse and complex project work;* Manage, facilitate and negotiate all third party vendor contracts within IT to ensure best value for the Bank;* Build, sustain and leverage relationships and people networks across business functions, business partners and external organizations to ensure a cooperative and productive environment

Toronto

 Identify opportunities and provide recommendations by communicating technical strategies and design to senior management for Fraud, Anti Money Laundering, Legal and Corporate Security initiatives;  Lead medium to large size projects and teams, ensuring interaction and collaboration with team members and other departments/lines of business to define accountabilities, communicate the status of work items and discuss barriers to the delivery of work; Lead software development Process Action Teams and Change Management to contribute to improving/optimizing organizational processes for the overall effectiveness of the team; Provide Managerial leadership to employees, which includes assigning tasks/activities, holding regular meetings, setting context, building staff development plans, providing feedback on performance evaluations, mentoring, and coaching; Provide solutions to technical issues to ensure the optimal solution is recommended to Executives, Technology Relationship Managers and Business partners; Prioritize and coordinate development team activities for multiple initiatives of varying complexity in order to meet business partner demands while maintaining a defined Service Level Agreement and technical stewardship over platform applications; Liaise with third party vendors to understand and validate the vendor technical architectures to ensure they are aligned with the Enterprise standards.  Accountable for leading and advising the organization as a subject matter expert on the Business Analysis Practice; Provide change leadership for Business Analysis continuous improvement activities and work with Continuous Improvement Leads and other key stakeholders to ensure changes are appropriately developed and implemented;  Provide leadership to the organization on the implementation and application of Business Analysis related standards; Develop, implement and train course material related to the Business Analysis Practice

Toronto, Canada Area

* Work closely with Project Managers, Development Managers and Business Technology Specialists in developing the architecture to meet clients’ needs;* Provide consultancy for application requirements as they relate to specific business processes, technical design, development, quality assurance, user training and implementation;* Act as Requirements Manager to Business Analysts, generally in large and/or complex projects, as well as consultant to other Business Analysts and clients;* Conduct audits of documents and models produced by other Business Analysts;* Provide consultancy and advice on functionality, applicability and usability of technology solutions to business requirements;* Analyze and prioritize incoming issues and requests for BA work, in order to establish size and costs for deliverables;* Review time estimates for various project phases (technical, design, development, quality assurance, training, implementation);* Provide coaching to other Business Analysts and build templates and models for their use.

Toronto, Canada Area

 Effectively lead the Wholesale Remittance and Sales Draft Product lines by researching, defining, documenting and presenting new product strategies, beneficial service enhancements and project benefits to Executive level management to ensure Business Unit acceptance; Plan, research and develop business case assessments for service delivery, approach and project funding;* Provide leadership and direction to the Product Support Department and six processing sites across Canada to maintain on-going product and Client success;* Develop and document overall scope and business requirements;* Manage solutions to ensure all initiatives are provided within appropriate time frames to meet overall corporate success factors;* Research, document and analyze competitive information to ensure products continue to remain aligned and marketable within the industry;* Develop, design and deliver new service announcements and marketing literature to Client/Account Managers and Sales groups to ensure effective release of new products and enhanced services into the marketplace;* Monitor and analyze on-going financial performance of product lines;* Participate in RFP teams to successfully bid for new business within North America

Toronto, Canada Area

* Develop, design and deliver a variety of training courses including customer service training, new product training and in-house system training;* Provide management and coaching, including student evaluation and designing remedial programs;* Manage up to 25 Customer Service Associates and Team Supervisors at a time;* Maintain training course material through updates and redesign;* Provide business unit consultative support for performance problems and implementation of new products, services and promotions;* Manage training projects and new product implementation to meet the company objectives and deadlines;* Manage and implement on-going programs to reduce customer churn and maintain call volumes within the Call Centre. * Project Manage cross-functional new product implementation teams to design and implement processes and training to successfully launch new products;* Consult with all levels within the organization to improve quality for existing products;* Accountable for continuous improvement in streamlining processes and reducing costs;* Conduct preliminary assessment and analysis for all new products and projects being implemented within the Sales Operations and Provisioning groups;* Develop Sales Collateral, including Welcome Packages, Order Forms and Clean Order Package instructions.

Adult And Continuing Education And Teaching

Associate'S Degree, Early Childhood Education And Teaching