Witnessing legally binding signatures on documents. Affirming the state of mind of all signers. Identifying fraud or corruption. Completing the notorial certificate anal documents. It ensures all errors and improper information is handled appropriately. Protects clients confidential Information at all times. Manage incoming telephone call traffic for all the contracts and start to finish.

Experienced in sales and client services demonstrating persuasion and negotiation skillsP&C-licensedMaintain and exceed sales goals and call volumeComputer skills including Allstate Alliance, Advisor Pro, Numerous browsers and Microsoft suite, other applications as needed

Renovation Nation, Inc May 4 2014 – presentOff-site PART TIME Sales ManagerProactively manage assigned clients to build and retain relationshipsProvide and assist Sales Executives with prospect meeting preparation, travel and calendarProcess/workflow for employees and contracts Familiar with product lines in order to discuss client needs and refer leads to sales repsConduct call campaigns to clients throughout the yearResponsible for coordinating agreements and working with team to finalize client agreementsSubmitting appropriate paperwork to accounting for processing salesAssist Sales Executive with pricing new opportunities and directing support issues as neededAssist in contract questions to process downgrades, upgrades, add-ons cancellationsManage time and attendance for all employeesParticipate in Sales meetings

Providing exceptional service throughout the customer’s experience.Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.Serving as an advocate for CarMax by sharing what makes us the smart choice.Navigating and using various provided computer programs as selling tools.Consulting and guiding your customers to the appropriate next step based on their situation.Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.Reading, collecting, and transcribing data in order to complete accurate paperwork.Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.Building and maintaining strong relationships and demonstrating excellent teamwork.Maintaining the sales area so our vehicles and products are neatly and accurately displayed.

Provide timely, accurate and concise service to participant inquiries and requests.Proactively engage participants, anticipate their needs and offer assistance and solutions.Establish appropriate service expectations by sharing relevant processes and time frames related to specific inquires and requests.Respond to all participant phone inquiries and requests in a timely and accurate manner.Initiate and complete account transactions as requested made by participants.Document all participant calls and transactions timely and thoroughly.Proactively communicate and coordinate efforts with Plan Services Group (PSG) units to address all participant service issues and provide necessary research, problem solving and resolution.Meet department and individual service level and quality goals and support department business objectives.Perform quality review of work to ensure accuracy of transactions and documentation.Continuously develop knowledge of requirement plan record keeping and administration, as well as the rules and regulations that govern defined contribution plans.Maintain professional call management etiquette at all times.

Process workflow, accounting, information and statistics for clients and contracts and proficiently upload into CRM data base SalesForce and GQSUtilizes the World Wide Web and Microsoft Suite to proficiently arrange travel, tasks and calendars as needed for owners and any employee as needed.Prioritize assignments and maintain confidentiality in accounts as well as exhibit discretion and professionalism while being under very limited supervisionAssist in coordinating and entering sales of Overhead garages, motors, Doorwall and Specified Building Products into technical data software, contacting and coordinating with Contractors and ClientsProactively manage and assist in client satisfaction while building and maintaining relationshipsReceive and make calls to process downgrades, upgrades, add-ons, cancellations, contract questions and direct client to correct departments

(Left Company to move out of state) Working in call center type environmentMulti-task and quickly learn new products and servicesNegotiate payment plans with cardholders to ensure repayment Help a client avoid credit damage/bankruptcyAssist clients on how to rebuild their credit and maintain a healthy credit scoreUse a computerized system for tracking, information gathering, and/or troubleshootingSupport my team in achieving their monthly repayment and service targetsTake part in career development and skills training sessionsChallenge myself to go one better for clients and raise the bar for excellence in customer service

(Layed off, business acquisition)Working in call center type environmentMulti-task and quickly learn new products and servicesProperly document the consultation by quickly and accurately typing detailed notes regarding the nature of the consultations and the proposed solutions Take incoming and outgoing calls and closing each client with professional expertise

(Kaplan closed Jacksonville Campus not to reopen)Admissions Representative for all prospective students - from start up to enrolling, etc.Exploring new opportunities and developing innovative strategies to build sustainable relationships with business leaders across a variety of industries and organizations and others to generate awareness of Kaplan’s programs.Developing, organizing and executing strategy to cover a large geographic area, which includes on-site information seminars and presentations. Acting as Subject Matter Expert for assigned territories and Kaplan’s higher educational programs for students and contacts to rely upon throughout the life-cycle enrollment process. Developing marketing plans to promote the Colleges’ programs to constituents.Contributing to students’ experience and positively impacting retention by acting as an advocate for Kaplan and ensuring an environment of encouragement and support. Actively participate in all steps of the enrollment process.

Inbound and outbound calls encompassing all aspects closing Mortgage loansRank as one of the top Sales Consultants on my team in a call center environmentConsistently meet and exceed monthly sales goal of at least 20 mortgage loans each monthMaintain NMLS SAFE ACT license and NMS license in 25 statesProvide Private Label Solutions for top Wealth Management Banking companies such as Merrill Lynch, Goldman Sachs, TIAA Cref, Morgan Stanley, UBS, UMB, Signature Bank, Key Bank, and more

Contracted as Radio Station Broadcaster for WJXR 92.1FM and conducted marketing broadcasts relative to advertising leads and services either I created or co workers created from start to finish, managing all products and services along with all accounting practices.Contracted as a Radio Station broadcaster for WJXR 92.1Conducted live, on-air hosting and remote location sales and marketing broadcastsCreated advertising leads and services for new and repeat clients from start-to-finish including producing commercials custom-tailored to the client’s needs to meet sales goals and managing all advertising advertisements, products, and services along with all accounting practices

(3 contracts ended, honorable discharges)Held various positions from Auditing Training Departments to Communications and Navigation repair to Security Watch. Extensive and diverse background with the U S Navy. Awarded numerous Letters of Accommodation; Honor Guard Member