Nancy Parmer Email & Phone Number

St. Louis, MO, US

Hartford, Connecticut, US

• Led strategies and initiatives within Specialty Sales, driving profitable growth in targeted markets
• Collaborated with Product, Underwriting, Legal, and Marketing to launch and track new product initiatives that aligned with the broader enterprise.
• Redesigned broker incentive program to promote sales activity, leverage market presence, and create focused awareness of the specialty program which resulted in $1.2 million in savings.
• Guided the delivery of sales metrics (pipeline, sales, retention) and socialization of results with senior management.
• Streamlined workflows and ensured compliance with internal policies.
• Mentored team members to enhance skills and drive efficiency.

Hartford, Connecticut, US

• Managed vendor relationships and operational support for the Telehealth product.
• Collaborated enterprise-wide to implement new client strategies for Telehealth.
• Identified gaps and recommended enhancements related to new and existing Telehealth products, services, and workflows.
• Served as senior team member, mentoring and serving as a resource for the Telehealth team and business partners.
• Assisted with the design and testing of an online, interactive customer relationship management (CRM) system that centralized account implementation and improved customer service.
• Provided ongoing customer service and support to 1,240 self-funded and 25,700 fully insured clients with 10M+ members as a Subject Matter Expert (SME).

London, GB

• Led cross-functional teams to enhance client satisfaction and meet project goals.
• Recognized as SME for benefits administration, improving CAHPS/HEDIS scores.
• Served as consensus builder with Marketing, Customer Service, Pharmacy Operations, Provider Relations, Contracting, Accounting, Legal, and Medical Management.
• Served as a leader of a critical implementation team to improve workflows, monitor plan design development, and enhance system configuration.

London, GB

• Led and motivated a multi-functional administrative unit of 6 professionals to support four markets with more than 50 members of the marketing staff for this leading US provider of risk and fee-based managed care.
• Collaborated with the wellness vendor and product development team. Revamped the wellness product portfolio by advising on system capabilities/wellness enhancements.
• Coordinated special projects within the Marketing Department to support business operations, benefit/product portfolios, legal documents, and regulatory compliance.
• Served as key participant on a critical implementation team that analyzes project goals, improved workflows, and mediated between different groups at both Missouri and Illinois locations.
• Recognized as an important resource for different areas, such as Customer Service, Pharmacy Operations, Provider Relations, Accounting, and Legal to optimize client satisfaction, meet project parameters, expand.
• Streamlined the document preparation process between two health plans to maximize efficiencies and operations.