Nancy Patrick Email & Phone Number

Alexandria, Mn

• Participate in systems evaluation, selection, and ongoing performance improvements.• Update claims processing and claims-related data elements and code dictionaries.• Provide business support for all claims and claims-adjunct systems (Amisys).• Participate in the business development, implementation, and maintenance of effective change controls.

Alexandria, Mn

• Leading the developing of policies and procedures that meet ISO standards 14001, 9001, OSHAS 18001 and R2; including working with auditors to acquire certification of those standards.• Assist with company initiatives for safety, environmental protection, and quality• Research and documentation on known issues • Assist with human resource functions• Pricing analysis• Troubleshooting and testing • Help develop and assist with internal quality assurance

Alexandria, Mn

• Participate in systems evaluation, selection, and ongoing performance improvements.• Update claims processing and claims-related data elements and code dictionaries.• Provide business support for all claims and claims-adjunct systems (Amisys).• Participate in the business development, implementation, and maintenance of effective change controls.

Alexadria, Mn

• Project manage all VZW branded products for Revenue Assurance• Manage requirements: Communicate and distribute requirements to RA teams; review requirements documents, provide feedback to project sponsor/project team for RA• Track, monitor and report all testing of projects • Communicate functional concerns and/or requirements gaps to cross-functional teams; work with cross-functional teams to obtain viable solution reducing revenue risk• Provide metrics and status to upper… Show more • Project manage all VZW branded products for Revenue Assurance• Manage requirements: Communicate and distribute requirements to RA teams; review requirements documents, provide feedback to project sponsor/project team for RA• Track, monitor and report all testing of projects • Communicate functional concerns and/or requirements gaps to cross-functional teams; work with cross-functional teams to obtain viable solution reducing revenue risk• Provide metrics and status to upper management• Build and execute test cases; oversee results to ensure accurate and timely deliverables are met• Support vendor testing Show less

Alexandria, Mn

• Managed and supervised the revenue assurance staff to protect the integrity of the RCC revenue streams, and validate and minimize expenses. • Prioritized and assigned work flow, reviewed work for accuracy and ensuring all Revenue Assurance business requirements were met for five billing systems. • Encouraged staff development, challenged and motivated staff to identify additional areas of potential revenue leakage and developed reports and procedures to monitor and control through… Show more • Managed and supervised the revenue assurance staff to protect the integrity of the RCC revenue streams, and validate and minimize expenses. • Prioritized and assigned work flow, reviewed work for accuracy and ensuring all Revenue Assurance business requirements were met for five billing systems. • Encouraged staff development, challenged and motivated staff to identify additional areas of potential revenue leakage and developed reports and procedures to monitor and control through the entire stream for CDMA and GSM. • Performed complex data analysis and testing aimed at ensuring network through billing system integrity as well as monitoring fraudulent traffic activity. • Developed controls to ensure SOX compliance. • Prepared documents, presentations and performance reports to summarize analysis findings, risk points, recommendations for resolution, action plans for implementation and recurring reporting to track key indicators associated with Revenue Assurance. • Created and maintained productive alliances with key stakeholders, both internal and external. Including vendor relationships for invoice reconciliation.• Billing and RA SME on projects. Show less

Alexandria, Mn

• Supervisory: Identified hiring needs, conducted interviews, prepared performance appraisals, tracked and approved timesheets and PTO requests, supervised and schedule staff. • Billing Statement Production: Facilitated timely and accurate rating and billing processes while bringing resolution to potential issues. Included approval of bill run and ensuring balancing of all reports. Work with print vendor to ensure accurate and timely bill delivery. • Revenue assurance activities:… Show more • Supervisory: Identified hiring needs, conducted interviews, prepared performance appraisals, tracked and approved timesheets and PTO requests, supervised and schedule staff. • Billing Statement Production: Facilitated timely and accurate rating and billing processes while bringing resolution to potential issues. Included approval of bill run and ensuring balancing of all reports. Work with print vendor to ensure accurate and timely bill delivery. • Revenue assurance activities: Performed audits, tests, and trending analysis on all billing related data. Works to identify areas of potential risk and creates auditing reports.• Billing helpdesk support: Provided timely responses to billing inquiries and issues. Tracked, trended, and analyzed helpdesk information to identify ways to reduce volume. Work closely with the billing vendor to resolve all issues. Responsible for billing table parameter setup: Modified and coordinated billing related table parameter setup accurately and timely. • Miscellaneous reporting: Assisted regional / department report writers with questions regarding data location and set up. • Billing SME on projects that include: Billing conversions and migrations, implementation of new print vendors, mediation and switch upgrades and multiple new pricing initiatives. Show less

Alexandria, Mn

Alexandria School District 206