Nancy Perry Email & Phone Number

Basking Ridge, Nj, Us

Strategic Planning & Execution: Focus on providing comprehensive assistance in developing and executing strategic initiatives. This encompasses conducting thorough research, analyzing relevant data, creating impactful presentations, and effectively managing projects. As a thought partner to the senior leader, offering valuable insights and perspectives on critical business decisions. Facilitating seamless communication and fostering alignment between the senior leader's team and other departments is crucial for success.Operations & Project Management:Responsible for establishing and executing Governance cadences for critical forums/meetings, such as Group Reviews, Quarterly Business Reviews, and Pilot Project updates. This role also involves improving the team's efficiency by inspiring innovation and implementing new processes and systems. Communication & Relationship Management:Serves as the primary point of contact and communication hub, managing relationships and information flow with internal/external stakeholders (clients, partners). Facilitating communication, drafting emails and presentations, coordinating speaking engagements, and ensuring that all key stakeholders build and maintain strong, positive relationships.Special Projects & Other Responsibilities:Directly responsible for special projects, conducting research, and staying current with industry knowledge. The CoS role requires adaptability, analytical skills, and a commitment to continuous learning to support strategic decision-making. The CoS acts as a force multiplier for the senior leader, enabling them to focus on their role's most strategic and impactful aspects.ERG PACT Global Lead:Effectively developing and implementing an Employee Resource Group (ERG) strategic plan that aligns with organizational Diversity, Equity, and Inclusion (DE&I) goals. This includes programs and initiatives that support the ERG's mission while aligning with the organization's broader DE&I goals.

Executive Leadership: Global Ops Lead for Verizon’s fastest growing Employee Resource Group, Parents & Caregivers Together (PACT). Aligns with DE&I to establish business goals, plans, and strategies for all V-Teamers. Leads as the Operations Strategic Advisor across all ERGs on collaboration opportunities.Outsource Leadership: Extensive Inside Sales and service, Fios, and Mobile Chat Sales leadership expertise while delivering a positive customer experience and generating revenue/reducing costs. Strategic Member in the RFP process, outsourcing and internal resource management, yearly forecasts, budgets, and real estate decisions.Project Management Leadership: Chief of Staff leader responsible for enterprise-wide Executive Leadership Field Visits, Forums, and Operational Reviews. Skilled at building trusted, loyal relationships resulting in best-in-class experiences and outcomes.

Basking Ridge, Nj, Us

Leads cross-functional content development with VCG and critical stakeholders to support executive presentations and strategy sessions for the Executive Leadership team.Developed and deployed organizational effectiveness models to streamline processes and speed decision-making while ensuring high-quality work products. Champion for VCG Forward, pillar team co-ownership for Ways of Working in partnership with consulting group McKinsey to implement Senior Leadership change initiatives to VCG transform culture.Supports ERG Global Ops Leads to evolve programming content and enhance leadership development.

Basking Ridge, Nj, Us

Leadership support to channel VP and 9 Directors with the management of 68 Partner centers in 11 countries; this channel of 320 FTE supports 27 lines of business (Home, Mobile, and Prepaid) with 30K global leaders and agents.Led and defined roles and responsibilities for a newly merged operations team (22 direct reports). Implemented program/project mgmt with measurements for performance success and analytics to drive marketing strategies. Spearheaded innovation for digital communications to reinforce campaigns, programs, and recognition.Owner and leader of innovation experiments across multiple lines of business to define solutions to impact and measure performance success. Modeled the concept of fail fast, succeed faster through feedback loops.

Basking Ridge, Nj, Us

Led Home Sales & Service strategy for 24 Partner centers in 4 countries responsible for 1,500 FTE; program accountability for short- and long-term growth strategies and actionable milestones through partner execution. Owner of the Global strategy for growth geodiversity and sourcing analytics to identify Partnership opportunities.Curated large-scale employee engagement activities across Partner sites and internal audiences. Led as Acting Director executed Partner ramps of 1K + FTE and owned performance accountability (12/2015 - 4/2016). Led as Acting Director through Verizon Consumer Markets into Verizon 2.0 (11/2017 - 1/2018).

Basking Ridge, Nj, Us

Established roles/responsibilities to stand up the new Ops organization, recruitment, and selection to fill 12 operation roles to support 8 Partners/21 locations with over 5K FTE. Responsible for program and financial mgmt.

Basking Ridge, Nj, Us

Led customer experience strategy and innovation, program implementation, and performance accountability for 6 Partners with over 3K FTE.

Basking Ridge, Nj, Us

Managed 500 + associates in two integrated customer support groups - CS and Tech/Data support. Accountable for the mentorship and development of 12 leaders.

Basking Ridge, Nj, Us

Led a Field Sales Execute team that supported Fortune 500 companies in providing data and mobile solutions. Accountable for channel financials, sales forecasts, and business funnel management and execution.

Developed the strategy and business plan concepts for a lounge restaurant. Led legal partnership to form an LLC. Creator of marketing strategy and revenue trajectory.

New York, Ny, Us

Responsible for driving sales volume in a designated territory. Dedicated to increasing product revenue volume for Macy's Stores in NY and PA. Owner of talent mgmt and performance accountability.