Nancy Phan Email & Phone Number

Raleigh, Nc, Us

-Give expert guidance and consultation to all employees on diverse Employee Relations issues, including performance management, prohibited conduct complaint process, leave management, unemployment, mediation, grievance and appeals process, and compliance with ADA and employment laws (local, state, and federal).-Advise on corrective actions and resolutions, aligning with County policies, procedural adherence, and legal guidelines.-Interpret and apply policies and regulations to maintain legal compliance and County standards.-Manage all aspects of County unemployment insurance, represent the employer in unemployment hearings, and prepare leadership for hearings.-Participate in formulating and reviewing HR policies and suggesting methods to enhance efficiency.-Maintain performance in dynamic, high-pressure situations, prioritizing effectively amidst ambiguity.-Develop and deliver ER-related training programs across various organizational levels.-Respond to and research ER-related inquiries received from the County anonymous hotline. -Conduct thorough HR investigations, applying legal standards and best practices to formulate recommendations for management.-Mediate conflicts between colleagues and amongst employees and their supervisor or manager for resolution and workplace harmony.-Assist supervisors and managers with coordinating pre-disciplinary conference meetings and grievance hearings.-Analyze ER data to pinpoint trends, recommend improvements, and manage projects to enhance data systems and resources. -Oversee ER projects aimed at enhancing data systems and processes.-Collaborate and contribute to designing and developing the Employee Relations website and creating the resource information presence/platform.

Raleigh, Nc, Us

- Provide consultation, expertise, and guidance to supervisors, managers, and department heads to address ER issues including performance improvement, leave management concerns, workplace accommodations, prohibited conduct, complaints, and grievances.- Develop and deliver appropriate feedback on corrective actions and resolutions to ensure alignment with County approach, practices, and processes.- Provide interpretation, guidance, and ensure compliance of County policies and procedures as well as general statutes, state, and federal laws.- Manage all unemployment insurance claims resulting in unemployment cost reduction and participate as employer representation in unemployment insurance hearings and guide supervisors/managers in the hearings.- Contribute to the review and development of HR policies and procedures including recommending new approaches to maintain efficient and effective services.- Conduct HR investigations to include gathering and analyzing facts, applying relevant laws, policies, and best practices to reach conclusions, and recommend management actions.- Develop and provide training to all levels of employees within Wake County Government on all ER topics.- Facilitate mediation between two employees or an employee and supervisor.- Assist in analyzing and gathering key ER and employee data to identify trends and opportunities for organizational improvement.- Serve as ER project lead on HRM Systems committee and identify key ER data systems to enhance and expand.

Blacksburg, Va, Us

- Provided advice, counsel, and resolution to supervisors, management, and HR Partners on a broad range of employee issues including performance improvement, work conditions, employee development, performance management, discipline, and grievance.- Provided guidance and appropriate referrals when responding to employee questions and concerns related to policies and procedures.- Provided interpretation, guidance, and ensured compliance with university policies and procedures as well as state and federal laws.- Supported ER Director and HR Partners in driving HR initiatives.- Conducted and assisted with workplace investigations to resolve employment issues by recommending solutions and assistance with the facilitation of a resolution. - Created and developed Employee Relations training for university staff employees.- Assisted in developing and creating disciplinary action templates.- Assisted in the development and design of the Employee Relations website.- Assisted with gathering information that was on the agenda and utilized during Threat Assessment Team weekly meetings.

Chapel Hill, Nc, Us

- Provided guidance to Human Resources facilitators and management on disciplinary actions, terminations, involuntary separations, misconduct investigations, and performance management.- Reviewed and edited disciplinary notices, investigation questions, reports, and probationary employee extension letters.- Co-mediated mediations and coordinated outcomes with the Grievance Coordinator.- Co-investigated workplace investigations on prohibited conduct.- Participated in the facilitation of pre-disciplinary conferences.- Conducted facilitated conversations amongst employees and employees and supervisors.- Provided interpretation, guidance, and ensured compliance with university policies and procedures as well as state and federal laws.-Handled all UNC-Chapel Hill unemployment insurance claims.- Consulted with or deferred to University Legal Counsel as required by policy regarding higher levels of performance and conduct matters.

Salem, Nh, Us

- Scheduled interviews for external job positions.- Updated, answered, and resolved all questions for the applicant system called ResumeWare.- Processed onboarding documentation for new hires and rehired employees.- Conducted onboarding orientation.- Processed rehire eligibility checks. - Maintained clerical, administrative, and reception duties such as answered telephone, constructed correspondences, copied and scanned documents into HRIS Systems.

Mashantucket, Ct, Us

- Provided guidance and counseling to management and employees in policies and procedures.- Provided guidance to management on corrective actions.- Conducted discrimination and sexual harassment investigations.- Assisted in developing cohesive working relationships between management and employees.- Provided unemployment claim representation.- Interacted with Licensing and Gaming Commission to ensure employee compliance.

Mashantucket, Ct, Us

- Updated employee personal information in HRIS systems.- Communicated and interpreted company policies and procedures to employees.- Conducted exit interviews and grievance sign-ups.- Assisted in preparation for unemployment claims.

Bachelor Of Science (Bs), Business Administration And Management, General

Education record