Nancy Risha Email & Phone Number

United States

Dallas/Fort Worth Area

Use a data-driven approach to analyze individual franchise operations and support C-level executives in the home office, including the CEO and COO. Leverage business intelligence expertise to design integration architectures, define data maps, develop data models, and provide innovative sustainable solutionsKey Accomplishments: ► Built a standardized reporting system from scratch to pride timely, accurate insights into sales, revenues, cancellation rates, hourly attendance, ideal staffing levels, and more ► Finished the initial phase of a data warehouse project with SSI framework almost entirely independently ► Implemented source code processes for all BI deliverables► Integrated Agile development processes for efficacy and used Azure Dev Ops to manage BI projects► Established integral self-service capabilities to enable the business to analyze comprehensive data

Leveraged Agile methodology and integrated Scrum expertise to analyze complex data and support senior management with sound decision making. Oversaw team training, scrum, performance management, reporting, collaboration, analysis, solution design, testing, and data management.Key Accomplishments: ► Delivered a new data warehouse that was more consistent and accurate than the previous platform► Figured out how to use inconsistent data received by small agencies that did not complete all fields► Coached a team of two full-time direct reports and three interns► Attended high-level strategy meetings to convey key information to CIO for strategic business planning

Corporate

Served as the primary leader tasked with aggregating comprehensive data and designing forward-thinking solutions, such as a data warehouse, as well as providing timely information to leadership teams to consistently improve performance. Collaborated with key stakeholders to define requirements, and then propose, test, and integrate solutions leveraging BI capabilities.Key Accomplishments: ► Built a robust data warehouse solution to replace an old reporting system► Improved a critical data set from under 20% complete to over 99.9% through a data clean up process► Implemented some self-service BI capability for Finance to help them with their own ad-hoc analyses, and helped the team with monthly/quarterly/year end close processes as well as audits► Utilized TFS to effectively manage all BI projects► Implemented a new SSI framework to enable rapid delivery of new data to the warehouse► Eliminated production issues by rewriting several BI specifics to make them perform better► Championed efforts to help more women move into upper management and C-suite positions

Consulted with business users to gather necessary information, documented the entire process, ideated solutions, steered the project development lifecycle, and provided critical training and support to guide continued improvements.Key Accomplishments: ► Managed a team of consultants contributing to the initial data warehouse and guided the team working toward implemented an innovative Financial Enterprise Reporting project► Created and facilitated training for end users► Completed the first data warehouse platforms for the company to deliver timely, accurate information for dashboards, reports, analyses, and strategic planning assistance

Spearheaded technical support by effectively managing call flow, providing immediately support for critical issues, creating end user documentation, and training other team members successfully at the corporate level.Key Accomplishments: ► Strategically prioritized and handled the tickets as they came in► Conducted tracking and gap analyses, identified process inefficiencies, and recommended improvements ► Performed analyses, documentation, testing implementation, and user support platform transitions

Eureka, Missouri

Led software and desktop support, managed the network, oversee the phone system, and ensured the POS system was running properly. Minimized vulnerabilities, mitigated risk, helped end users, and supported 20 applications for continued business excellence.

Master Of Business Administration (M.B.A.)

Bachelors Of Science, Elementary Education

Activities and Societies: Co-President Student NEA Access to Success teacher Graduated with a Bachelors of Science Degree in Elementary.