Nancy Rivera Email & Phone Number

Global Program Management and Strategies with key company clients and heir supply chain

Responsible for the organization development of the ICQ presence in the United States to include operations, sales and marketing and oand customer services to the consumer product industry

• Senior level consultancy and direction to company’s global strategic talent acquisition and management objectives.
• Successfully identified, recruited and negotiated senior candidates for global strategic functions resulting in savings of approximately $80K.
• Initiate, drive and manage business development, inter–company relations and employee development project teams.

• P & L responsible for the management and growth of $20 M US international and domestic services contracts and clients
• Organize and support key business units in achieving global CTS financial and business line objectives.
• Achieved 2005 budget and met group global targets.

• Supported, negotiated and managed key strategic account relations and programs ($10 million portfolio)
• Trained and coached Client Services’ staff on customer service concepts and management best pracitces
• Support and monitor key client integration processes and program execution activities

• Established and managed R AM operationsi n the United States,B razil, United Kingdom, Hong Kong and ShenzhenP, RC. Built a $14 million organization,130 employees worldwide, with 13 years ofmeeting and exceeding parent.
• Served as executive board / committee member on client’s strategic direction setting & project implementation teams
• Created and integrated company’s global vision, mission and core values system through effective strategy, structure and management concepts