Nancy Robinson, Csm, Cspo, Pmp Email & Phone Number

Atlanta, Georgia, Us

Planned, tracked and managed rollout of re-platformed software system to airline and airport customers. Managed development and delivery of medium and small software projects.

Atlanta, Ga, Us

• Created and managed the IT master project schedule for Enterprise Software and Data Analytics.• Monitored progress of projects to upgrade company CRM software and implement enterprise software for payroll, benefits and training and development.• Captured and documented current business process flows and captured requirements for future process flows.

Manage projects related to integration of newly acquired pediatric home healthcare companies.• Oversaw distribution of 5,100 computer tablet devices for patient progress charting.• Delivered multiple releases of the tablet software to improve patient documentation process.• Managed development and delivery of 2 interfaces that automate back end processes for new employee on-boarding and payroll.

Atlanta, Georgia, Us

• Managed rollout of company-wide single sign-on (SSO) process for travel, invoice and expense management system.• Organized and facilitated requirements definition meetings between business function units and consultants to lay groundwork for rollout of expense management software.

Chandler, Arizona, Us

Consulted with customers to define and document requirements for software enhancements to a 10-GUI and 20+ interface application platform. Collaborated with the software engineering team to drive accurate implementation and on-time, in-budget project delivery.• Analyzed customer business processes and determined design and requirements for software enhancements that enabled them to meet their marketing demands and turn up service for their customers more quickly and efficiently.• Managed successful delivery of custom software enhancements and maintenance releases with minimal defects resulting in an average of $3.5 million in annual revenue.

Chandler, Arizona, Us

Supervised a staff of seven and managed delivery of customized software projects representing $4.2 million in annual revenue. Hosted weekly customer status meetings and used company software process and tools for managing requirements, design, development, quality assurance, delivery and change requests.• Gained much knowledge and experience with one of the customer’s back-office inventory systems and often acted as subject matter expert on it for others within the customer’s company.• Mitigated a situation where the support load for one of the applications spiked when the customer migrated to a new data source system by hiring an employee with expertise in the application to assist with support investigation and resolution. The result was a rapid decrease in the support load and a quickly stabilized, more robust application.