Nancy Rodriguez

Nancy Rodriguez Email and Phone Number

Global Vendor Manager @ ONE (Open Network Exchange)
Nancy Rodriguez's Location
United States, United States
Nancy Rodriguez's Contact Details

Nancy Rodriguez work email

Nancy Rodriguez personal email

n/a
About Nancy Rodriguez

In my role at ONE, vendor management is elevated to a strategic partnership, ensuring deliverables are not only met but surpassed. Our team's collaborative efforts have led to the successful implementation of performance plans, rooted in quality services and punctual delivery. With a focus on operational activities and metrics-driven results, we've honed a robust mechanism for stakeholder communications that align with our corporate aims.My expertise in CRM and process improvement serves as the cornerstone for managing complex supplier relationships. By developing and executing strategies that enhance vendor performance, we achieve a seamless alignment with internal business operations. It's our mission to establish and maintain policies that ensure efficiency and consistency across ONE's global operations, all while fostering a culture of continuous improvement within our vendor network.

Nancy Rodriguez's Current Company Details
ONE (Open Network Exchange)

One (Open Network Exchange)

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Global Vendor Manager
Nancy Rodriguez Work Experience Details
  • One (Open Network Exchange)
    Global Vendor Manager
    One (Open Network Exchange) Jul 2023 - Present
    Scottsdale, Arizona, Us
    • Identified and evaluated potential vendors based on quality, cost, and reliability.• Negotiated terms of contracts and maintained strong relationships with vendors to secure favorable pricing & service level.• Developed a vendor performance dashboard, improving efficiency by 6% and enhancing call quality and compliance by 3% within 60 days. Decreased transfer rates by 12% within 90 days.
  • Equality Health
    Manager, Clinical Outreach Solutions
    Equality Health Mar 2022 - May 2023
    Scottsdale, Arizona, Us
    • Managed recruitment, training, and budget for Digital Outreach, Pharmacy Care, and Care Specialist teams.• Introduced KPI dashboards resulting in improved RX adherence, reduced medical gaps, and increased guest satisfaction.• Led projects such as Veyo Transportation and Nurse Practitioner home visits.
  • Target
    Personal Goal Pursuit
    Target Jul 2019 - Apr 2022
    Minneapolis, Mn, Us
    Started New Business- Self-Employed (Career Pause-Covid)Baseball Politics • Managed the day-to-day business.• Oversaw all invoices and bookkeeping.• Collaborated closely with vendors for products and supplies.
  • Target
    Vendor Manager
    Target Aug 2010 - Jul 2019
    Minneapolis, Mn, Us
    • Managed 425+ vendor agents in 3 countries for BPO, ensuring KPIs met daily for Quality, Compliance, and Retention metrics.• Oversaw staffing, training, and finances, reducing budget by 5% in 6 months.• Conducted regular business reviews and calibration sessions with vendors to ensure alignment with business goals.
  • Target
    Guest Services Manager
    Target Jan 2000 - Aug 2010
    Minneapolis, Mn, Us
    ● Managed the day-to-day performance of 20-30 multi skilled guests service staff members. Provided clear direction and feedback to develop team members to ensure that all KPIs performance metrics were met monthly. ● Interviewed, hired, and trained new candidates for the guest service position and for manager positions.● Handled escalated and complex customer service issues to provide resolution, retention, and customer satisfaction.● Ensured the customer service team had all the necessary resources and tools available to provide good customer service.● Identified trends and created new processes to drive higher results and improve guest satisfaction surveys.

Nancy Rodriguez Skills

Team Leadership Call Centers Leadership Team Building Process Improvement Customer Service Retail Customer Experience Customer Satisfaction Management Training Coaching Performance Management Strategic Planning Operations Management Microsoft Excel Microsoft Office Call Center Business Process Improvement

Nancy Rodriguez Education Details

  • University Of Phoenix
    University Of Phoenix
    Management And Operations
  • Mesa Community College
    Mesa Community College
    Business/Corporate Communications
  • Mesa Community College
    Mesa Community College
    General

Frequently Asked Questions about Nancy Rodriguez

What company does Nancy Rodriguez work for?

Nancy Rodriguez works for One (Open Network Exchange)

What is Nancy Rodriguez's role at the current company?

Nancy Rodriguez's current role is Global Vendor Manager.

What is Nancy Rodriguez's email address?

Nancy Rodriguez's email address is na****@****get.com

What schools did Nancy Rodriguez attend?

Nancy Rodriguez attended University Of Phoenix, Mesa Community College, Mesa Community College.

What skills is Nancy Rodriguez known for?

Nancy Rodriguez has skills like Team Leadership, Call Centers, Leadership, Team Building, Process Improvement, Customer Service, Retail, Customer Experience, Customer Satisfaction, Management, Training, Coaching.

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