Nancy S. Email & Phone Number

Irvine CA

Review and monitor all complaint files to determine FDA reportable complaints. File FDA Medwatch Reports. Review and approve complaint investigations.

Irvine, CA

FDA Medical Device Reporting and Complaint Investigation

Facilitated capital sales order process from creation of sales quote thru placement of order and shipping of equipment. Maintained and managed unassigned accounts acting as sales rep for sale of equipment, supplies and other customer queries. Prepared sales/service quotes to field personnel to facilitate & increase potential.

Facilitated new account set-ups/maintenance of accounts and pricing using various J & J systems.Accomplishments:- Key contributor to successful transition/implementation of ASP accounts & pricing alignment into SAP system.- Developed and executed system to track status/completion of FSE changes to database.

Demonstrated professionalism while providing effective and timely resolution of customer inquiries about product, price & service in a fast-paced, busy, call center environment. Accomplishments:- Trained new Customer Care Reps in dept on multiple ordering systems.- Consistently exceeded metrics of 55 processed orders daily.- Exercised strong interpersonal.

Accomplishments:Executed preparation of 510(k) applications for Class II medical devices.Researched FDA regulations and guidelines to ensure 510(k) content was accurate.

Responsible for 14 key accounts including strategic placement of product lines, building relationships with store management & personnel and supervision of retail merchandisers. Accomplishments:Hired, trained and supervised 8 retail merchandisers. Effectively executed layout plans for product placement in accounts to optimize sales volume and.

Coordinated the planning and execution of medical marketing & educational materials and programs.Accomplishments:- Acted as Marketing liaison with Medial Marketing Agency to assist marketing team to ensure graphics & data specifications for projects were met on time.- Experience working with art & editorial staff at advertising agencies.- Assisted with.

Irvine, CA

Worked cooperatively with Sales & Marketing teams to develop/execute educational programs and materials in support of marketing & company goals/initiatives. Accomplishments:- Developed and executed highly successful medical practice management program for optometry students providing business skills to future/potential customers. On-going national program.

Irvine, CA

- Assisted with execution of education programs and material in support of sales and marketing goals.- Successfully executed coordination of professional meetings/symposia.