Nancy Scroggins Email and Phone Number

Direct Support for Disabled IndividualsParticipates in person centered plan meetings when possible. Reviews competence of work force and provides input in to performance evaluations for personnel.Responsible for direct oversight of day-to-day activities in the home of people served. Work in collaboration with the QDDP/CIST to ensure satisfactory implementation of the personal plan

Receive payment and record receipts for services.Analyze data to determine answers to questions from customers or members of the public.Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Keep a current record of staff members' whereabouts and availability.Hear and resolve complaints from customers and public.File and maintain records.

Review records for completeness, accuracy and compliance with regulations.Transmit claims for payment or further investigation.Contact insured or other involved persons to obtain missing information.Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.Post medical insurance billings.Release information to persons and agencies according to regulations.Post or attach information to claim file.Process and prepare business and government forms.Prepare statistical reports, narrative reports and graphic presentations of information such as tumor registry data for use by hospital staff, researchers, or other users.

Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.Oversee all communications within specifically assigned territories.Monitor personnel or equipment locations and utilization to coordinate service and schedules.Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.Prepare daily work and run schedules.Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.