Nancy Shaw Email & Phone Number

Bangalore

India

India

About Me: Offering 10 years of success in Operations, Customer Relationship management and almost year of experience in dealer management. Plan and translating business goals into operational tactics; managing operations with accountability, and categorization of resources, development of plans for achievement of SLA & quality norms. Spearheading the after-sales service operations, implementing plans & policies for the organization, and ensuring accomplishment of the business goals / objectives. Resourceful in -service operations along with implementation of techniques for improving process operations along with cost effectiveness and efficiently. Keen customer centric approach with skills in addressing client priorities within prescribed TAT, thereby attaining client delight and high compliance scores. Manage process and quality related activities involving customer management, dealer management and co-ordination with inventory supply management team. Leads Value Stream Meeting with relevant members in Operations, SCM and Engineering to review performance and changes to the production plan.

About Me: Offering 10 years of success in Operations, Customer Relationship management and almost year of experience in dealer management. Plan and translating business goals into operational tactics; managing operations with accountability, and categorization of resources, development of plans for achievement of SLA & quality norms. Spearheading the after-sales service operations, implementing plans & policies for the organization, and ensuring accomplishment of the business goals / objectives. Resourceful in -service operations along with implementation of techniques for improving process operations along with cost effectiveness and efficiently. Keen customer centric approach with skills in addressing client priorities within prescribed TAT, thereby attaining client delight and high compliance scores. Manage process and quality related activities involving customer management, dealer management and co-ordination with inventory supply management team. Leads Value Stream Meeting with relevant members in Operations, SCM and Engineering to review performance and changes to the production plan.Since Aug 2012-13: PROCESS EXECUTIVE | INFOSYS LTD, BENGALURU• Worked under Banking Financial Sector for ANZ and NAB (National Australian Bank). Including preparing invoices for the taxman, handling financial filing, processing sales invoices, receipts and payments and balancing accounts. Handled the client’s payroll processing from their entry till the exit in the organization.• Ensure data remains up-to-date and accurate and is maintained in accordance with agreed deliverables. Participate & deliver during audit activities with partners, vendors, compliance-legal teams. Frequent update of process SOPs, documentation as per schedule after advising and taking approvals from required partners.

Bangalore

Bbm, Hr, 4.0

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General