Nancy S. Email & Phone Number

Hudson, Wisconsin, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Reviewed records to ensure complete, accurate and compliant with regulations
• Collaborated on cross functional team to provide insight, develop and implement new business processes
• Audited donor documents to identify discrepancies and utilized resources to resolve
• Provided technical guidance and support to complete tasks with rapid turnaround

Greater Minneapolis-St. Paul Area

• Collaborated on cross functional teams to develop and implement new process for licensure
• Designed process flows in Visio to improve efficiency with procedures
• Identified issues, determined the root cause and developed process improvement
• Authored and revised Standard Operating Procedures, Forms, Training Aids
• Trained, coached and resource for new team members to educate about procedures and policies

Minneapolis, Minnesota

• Trained, instructed staff with the investigation of quality incidents
• Reviewed quality incidents to verify issue, root cause and corrective actions are compliant with Standard Operating Procedures and regulations
• Provided guidance and training to Quality Assurance team about Operations processes

Minneapolis, Minnesota

• Collaborated with colleagues about business operations to develop software application
• Performed user acceptance testing in new proprietary software application
• Developed step by step instructions for staff to use new proprietary software application
• Acted as a liaison between developers and end users to identify issues and find resolutions

Greater Minneapolis-St. Paul Area

• Supervised, trained and coached teams of eight Search Coordinators
• Responded to priority issues to ensure resolution with a quick turnaround
• Analyzed critical situations and determined corrective action
• Managed patient search progress from start to completion of the case
• Maintained relationships with network centers to focus on customer service
• Communicated with network partners to discuss issues about donors and patients

Minneapolis, Minnesota

Eagan, Minnesota

• Supervised team of five to provide technical guidance and support for testing
• Performed testing, calibration, quality control and troubleshooting on instrumentation to ensure proper operation
• Maintained laboratory records, maintenance logs, quality control charts, reagents and standard logs
• Reviewed donor test results to identify issues and utilized resources to clarify
• Performed high volume testing on blood samples in a fast-paced environment