Nancy Short Email & Phone Number

Atlanta, Georgia, Us

Scottsdale, Arizona, Us

• Product Owner responsible for approximately nine different software products. Actively involved in Product Roadmap, Project Planning, Development Team Management, and Release Management/Strategy for projects originating from Business, Customer and Product requests for Equinox software applications.• Utilized hybrid, waterfall and agile methodologies for both large complex projects and smaller quick release projects.• Management, Coordination and Allocation of Development resources under area of responsibility. Includes both local resources and off-shore development team of 15+ engineers in Riga, Latvia.• Partner with clients, sales, and product management to understand customer requirements and to write Ballpark/Budgetary estimates, Software Requirements Specifications (SRS) and JIRA implementation tickets.• Manage expectations and support/interface with Upper Management, Sales, Customer Support, Software/Hardware Engineers, Quality Assurance personnel and the customer’s positional equivalents throughout the project life cycle.• Maintain high analytical and technical skills to research and diagnose causes of software issues and to design new software solutions for development. Includes level 2 and level 3 support for customer reported issues.• Coordinate, present and support project requests throughout the PAB process.• Developed and managed business partnerships with third party contractors for the purpose of outsourcing development and validation.• Responsible for Code Reviews, Software Releases, Equipment/Tools.

Us

• Develop and maintain interfaces for third-party POS Systems included Aloha Quick Service/Table Service, Micros 3700/9700/e7, Maitre ‘D, and POSitouch.• Develop and maintain Merchant and Customer Web Portal utilized for database configuration, transaction processing and reporting and the IVR system for gift card processing.

• Analyzed requirements from both external customers and internal business units. Created technical specifications and functional design documents.• Developed applications for Western Union POS Terminals including interfacing to multiple devices such as money order/check printers, slip printers, OCR readers, check readers and cash registers.• Developed and maintained applications such as Money Order Sales, Money Transfer, Bill Payment, Check Cashing/Presentment, Gift Card, and others.• Developed Business Rules Engine (BRE) for the Western Union Payment application which exposed an API for H2H payment processing. The BRE is a single threaded application written in C for the Tandem HP Non-stop Guardian development platform and is responsible for the processing of complex account validation and payment rules.

• Maintained database web application using JAVA technologies (JSP, EJB, J2EE).• Conversion of existing web application to the Versata platform which is a business rules development platform for J2EE application creation and management.

• Managed R&D client/server development group. Includes defining the product, influencing other systems that incorporate the product, product development scheduling, collecting and incorporating input on future product improvements from clients and sales personnel, and ensuring successful execution of the product schedule. • Coordinated cross-functional teams including engineering, testing, documentation, configuration management, release management, and installation to deliver the product on time, on budget, and meeting requirements.• Designed, developed, tested and installed J2EE Electronic Receipt Capture application written in JAVA. Utilized Tomcat, IIS and JONAS application server. Supported SQL Server, Oracle and DB2.• Designed, developed, tested and installed Electronic Commerce Transaction Processing application and Network Terminal Server application written in C and C++. Included device, transaction processing and host interfaces such as VeriFone, VISA, MasterCard, American Express and Lynk.• Received multiple awards for performance directly resulting from completion of projects on-time and under budget.

Suite 300, Scottsdale, Us

• Developer/Project Leader for Point of Sale application projects projects. Included credit/debit applications for retail, restaurant and lodging, and medical applications for verification of eligibility, claims and payment. Involved development of device interfaces and host message protocols for new applications and maintenance of existing legacy applications.• Trained and mentored newly hired and entry level programmers.• Received multiple performance awards. Recognized personally by customers for excellent product quality and support.

Us

• Developed, tested and installed enhancements to high volume claims processing system. Supervised, trained and directed activities of support personnel and subcontract programmers.• Received PCS’ CARE award and bonus for outstanding performance.

• Upgraded and maintained on-line Teller and Loan Terminal System.• Maintained and enhanced batch systems for savings and loan applications.• Instrumental in the conversion of MeraBank Item Processing Operations to the Bank of America system.• Received BofA President’s Award for performance directly resulting from completion of the IPO conversion project on time.