- In a 11-month period, connected over 150 families to multiple community resources like mental health, housing rights, financial assistance, and legal aid to overcome barriers. - Referred over 50 individuals to parent education classes and personal empowerment programs with a completion rate of 75%- Collaborate with social workers to create stability and safety plans for families in the Social Service Administration system to address their needs.- Help plan, organize, set up, and host events for over 300 people, such as Trunk or Treat, toy distributions, and other family events

- As a result of being a power user of the POS system, increased productivity for the team- Create an inclusive experience for guests by fielding questions about events, directions, and other needs. On average, communicate and service between 250-300 customers per day- In collaboration with team members, process over 500 transactions per day - Simultaneously balance the needs of multiple guests, in a fast-paced retail environment

- In a 4-month period, provided 25 services to address positive parenting skills, discipline techniques, child development, and child health and safety- Conducted 75 internal referral intakes within 6 months, contacted referral families from the Social Service Administration and other community organizations - Prepared materials for over 25 emotional wellness and leadership classes for children and adults, between the years of 3 and 60 - Entered and maintained confidential patient information in VistaShare

-Provide customer service to customers while being a great representation of Titan Shops and the ASC-Receiving in-bound and out-bound inventory orders, fulfilling online orders, stocking inventory on the sales floor, and providing front-line customer support and organized merchandise. -Utilize store software - MS Suite, Excel, Word, and POS platform

- Supervised other sales associates at front counter POS register-Monitored merchandise and provided an organized presentation of the store-Been proactive and assisted other departments in the store-Administer cash register while using proper cash handling techniques