Nancy Sim Email & Phone Number

Littleton, Massachusetts, United States

•Provide administrative/project coordination support for assigned office/department/group e.g. engineering, audit, inspection, sales, etc•The Operations Support Representative will coordinate various projects as required which may include communicating regularly with clients and ensuring services are delivered in accordance with client expectations and within budget and on schedule•Schedule projects/audits/inspections as needed to meet customer requirements•Flag completed projects for billing purposes•Initiate projects in databases, maintaining and updating project information in a timely manner to insure accurate reporting of earnings and accurate billing•Act as main point of contact to engineering/audit/inspection/sales/certification staff and clients regarding project information, status, and schedule•Responsible to track and control timelines of projects without delays•Provide excellent customer service through continuous and regular contact with clients for follow-up/updates, responding to inquiries, and researching/resolving any client issues/problems•Send out new client packages/applications/contracts as needed•Track and process client/project/assignments billing for assigned department/group, working with accounting and client to resolve any billing/accounts receivable/credit issues•Generation of quotation and appropriate additional documentation required during quotation process•Responsible for closure of Zcomplaint•Control the process of issuing certificate including processing and printing certificates, submitting documents for review, and mailing out certifications when necessary•Provide reports to management as needed. e.g. revenue forecasts each month to management based on project status and schedule•Provide general administrative support to assigned department/office as needed•Perform other related duties and projects as assigned

•Process orders and requests within multiple databases daily.• Resolves requests and inquiries related to orders, shipments.• Investigates lost, damaged orders, complaints, and processed credit and or rebill requests.• Customer service and relations with emphasis on timely correspondence and due diligence.• Works with the warehouse to arrange special transport and shipping methods for complicated orders.

• Welcomed clients as they arrive in the salon and provided them with required information.• Determined clients’ needs for hair cutting and styling and suggest possible solutions.• Maintained knowledge of industry trends and popular hairstyling techniques to keep updated with currentfashions.• Managed day-to-day operations of the salon including opening and closing procedures, staff behavior andcustomer intake procedures.• Interviewed, hire and train salon staff in procedure, policy and health regulations.• Scheduled staff to ensure adequate coverage for the salon's needs.• Resolved customer complaints and provide solutions to staff disputes.• Accounted for and reported profits and expenses of the salon.• Prepared and maintain sales, inventory, and customer reports.• Managed inventory salon products by maintaining records of stock quantities on hand and orderingreplacement items.• Processed payrolls and maintained staff records, including salaries, and working schedule.

• Responsible for scheduling, transporting, and preparation of patients for rehabilitation services.• Assisted with treatments including ambulation, hot packs, and a range of motion exercises.• Observed patients for any change in status and reports to therapists.• Ensured the patients are handled with care and safe.• Assisted with administrative tasks, such as answering phones, typing, filing, copying, faxing, data entry,and other clerical duties that may be assigned.• Provided a safe, clean, and professional treating environment by conducting routine inspection ofequipment to assure it is working properly and meets sanitation guidelines.• Assisting the Director of Rehab with daily tasks, special projects, and administrative duties.