Guards Manager
Current
First Great Western
Line managing Train Managers based at Paddington.Monitoring performance of Train Managers when it comes to fitness for duty, uniform standards, revenue collection, usage of chip & pin and general Train Manager dutiesMonitoring the welfare of the Train Managers and chain of care after incidentsPerforming on call duties (one in five weeks)Chair of the Paddington Customer Experience Focus Group, whereby we strive to work together to improve our customer's experience whilst travelling with FGWDelivering Safety & Business Days whereby we Guards are made aware of the Companys' KPI and how we are doingRecruitmentMonitoring sickness and absences and ensuring Paddington is on targetEnsuring retention of colleagues through engagement
Dec 2003 - Present
