Nancy Simon Email & Phone Number

New York, NY, US

Montrouge, -, FR

• Incident/Problem Manager, Change Manager: Act as Incident, Problem, and Change Manager/Process Owner for the Americas, which includes recommending and implementing policies and procedures, coordinating responses.
• Control Tower Representative: Represent the Americas in the global company infrastructure ITIL process management body. The team, consisting of the Incident and Change Managers from France, UK, Singapore, and the US.
• Data Center Manager: Coordinate all Data Center activities including server installations and removals, facilities issues, physical security, and telecommunications circuits. Interface with Facilities and Co-Location.
• Operations Manager: Oversee the outsourced Operations team. The Operations team monitors the systems, applications, and batch processing.

Montrouge, -, FR

• North and South Americas Coordinator for the global implementation of ServiceNow software for Change Management, Incident Management, Request Management, and Service Desk Management. Achievements included:
• Trained and transitioned support team of about 75 people to utilize the new tool.
• Ensured local requirements were incorporated into the global design.
• Transitioned operational and SLA/KPI reports into ServiceNow.

Montrouge, -, FR

• Transfer Operations Support Desk from Internal Off-Shore Staff to Outsourced Company – Managerial and Technical Support
• Coordinated activities between the internal off-shore staff and the outsourcing company.
• Provided on-site oversight and expertise during the Knowledge Transfer and Reverse Shadowing phases in Singapore and India.
• Provided assistance and support throughout the transition process.

Montrouge, -, FR

• Manage equipment and facilities for three data centers: approximately 1,100 sq. ft. in Clifton, NJ, approximately 3,400 sq. ft. in Metro Park, NJ, and approximately 6,000 sq. ft. in New York, NY.
• Manage daytime and nighttime data center operations staff, which ensures reliable monitoring and incident response for all IT systems.
• Manage relationship with three subsidiaries sharing data center space in our three tri-state locations and with various data center vendors.
• Organize the data center operations functions for business continuity tests to ensure readiness for disaster response.

Montrouge, -, FR

• Consolidate New York Data Center to a Smaller Footprint
• Coordinated with facilities on the construction including cooling, power, and space requirements.
• Designed and implemented new Data Center layout and equipment allocation.
• Acted as on-site coordinator during relocation of equipment.

Montrouge, -, FR

• Transfer Operations Support Desk from Local Staff to Internal Off-Shore Staff
• Coordinated activities between the local staff and the internal off-shore staff.
• Provided on-site oversight and expertise during the Knowledge Transfer and Reverse Shadowing phases.
• Aided and supported throughout the transition process.

Montrouge, -, FR

• Transfer Primary Data Center from New York office to Dark Site
• Relocated data center consisting of over 200 servers and 100 networking devices from New York, NY to Clifton, NJ.
• Successfully built out 1,100 sq. ft. data center with 25 server cabinets and 26 network racks, and an additional 12 server cabinets for subsidiaries.
• Managed vendors for the build-out and relocation of equipment into third-party space.
• Managed relationship with three subsidiaries sharing data center space in our three tri-state locations.
• Acted as on-site coordinator during relocation of equipment.

Boadilla Del Monte, Madrid, ES

• Managed enterprise software including Euroclear, IntelliMatch, PerfectMatch, Microsoft SQL Server, web servers, and other operational and clearing systems.
• Duties included organizing and implementing upgrades, new installations, web-based documentation, and regular maintenance and support.

Boadilla Del Monte, Madrid, ES

• Managed computer production staff in daily and monthly processes on Microsoft, AS/400, VMS/VAX, and HP-OS platforms, enabling business systems to be available for employees.
• Managed Disaster Recovery facilities, implementing and monitoring replication of data, conducting yearly tests, and maintaining and upgrading equipment and software.
• Designed and implemented monitoring procedures for mission critical systems. This increased their availability and the response time of the Operations staff.
• Established procedures for software changes and supervised their execution, which increased compliance with the Federal Reserve Bank, the SEC, and other regulatory agencies.

Boadilla Del Monte, Madrid, ES

• Projects included:
• Converted Accounts Payables and General Ledger systems to Solomon software, eliminating the risks of using unsupported software.
• Successfully conducted Disaster Recovery tests in September of 2000 and September 1999, in accordance with Federal Reserve Bank and NASDAQ regulations.
• Improved communications between Help Desk staff members and increased their productivity by installing new Help Desk software.
• Interfaced between Technology areas and other business areas of the bank, allowing for smoother implementations of new business software.

Boadilla Del Monte, Madrid, ES

• Coordinated technology support of 150 employees at satellite office.
• Interfaced between development and production staff, reducing software implementation time.
• Organized the relocation of departments between different areas of the office and between offices

Boadilla Del Monte, Madrid, ES

Serviced 300 employees in software support, which decreased employee down-time

Westhampton Beach, NY, US

• Supported 100 employees country-wide in computer needs.
• Redesigned communications network between three main offices, significantly reducing costs.
• Assessed needs of new sales/inventory system and qualified vendors.

Westhampton Beach, NY, US

Implemented new inventory system in Pompano, Florida, warehouse, which enabled sales and purchasing staff to have real-time knowledge of inventory.

Mba, Operations, Information Technology

Ba, Computer Science