Nancy Sisson Email & Phone Number

Louisville, Ky, Us

Lead digital efforts for sourcing division with accountability for system and process improvement and Oracle ERP implementation. Direct team toward implementation, enhancement, and stabilization of sourcing systems.o Provide project structure and capitalize on team strengths and cross-functional training to develop leaders and ownership within projects.o Support 7000 suppliers, domestic and international, in onboarding, training, and system access. Travel abroad to ensure suppliers meet needs and requirements of GE Appliances. o Meet with senior buyers, U.S. sourcing leadership, and Asia sourcing team to evaluate, optimize, and forecast ERP needs and utilization. LEADERSHIP HIGHLIGHTS* Led ERP system rollout across all sourcing areas. Transitioned nine US plants and thousands of suppliers from legacy system to Oracle ERP. * Performed due diligence across legacy systems in business requirements, trend analysis, user acceptance testing, launch, and hyper care. * Developed sourcing road map and worked with web designers for buyer and supplier portals. * Transformed Sourcing Services Group to 'Center of Excellence' through hiring talent to serve sourcing, buying, and supplier community.* Provided system transition updates to GE leadership via comprehensive reports and presentations during Haier acquisition.

Louisville, Ky, Us

Promoted to lead 20 employees in specialized call center environment, providing national sales support to Authorized Builder Specialties (ABS) and core customers; simultaneously led Customer Net team of three. o Coached employees to develop cross-functional skillsets which enabled call center efficiency including unexpected volume spikes. o Combined roles within team while consistently meeting call center goals in answer rates, accuracy, and productivity. Diffused escalated situations and internal conflicts.LEADERSHIP HIGHLIGHTS* Led team in attainment of Professionalism and Procedure scores with category recognition. * Improved average speed answer rate (ASA) and customer service answer rate, providing roll-over call instruction to efficiently support peak call times. * Promoted three Customer Service Associates, aligning employee strengths with internal needs.

Boston, Ma, Us

Led digitization projects to support field sales, serving as liaison between IT and Consumer and Industrial Digitization Team. o Supported B2B websites, SalesNet and Product Zone, providing rigorous prioritization of projects, maintenance, application enhancements, and Break-Fix management. LEADERSHIP HIGHLIGHTS* Led ProductZone website project from concept to launch. Collaborated with IT on user requirements while spearheading training, testing, and point-of-sale marketing campaigns that continue in existence today. * Implemented web analytics tools for SalesNet to support sales team productivity. Instituted bi-annual survey to capture VoC data used for strategic project planning.* Developed curriculum and facilitated classroom and webinar training for 50+ new and existing Sales Managers related to changes, updates, and functionality of site navigation. * Improved Area Sales Manager response rate by 25% by rebranding Schedule Model Transition tool. Provided 123K model updates and 680 unique model transitions.* Collaborated with IT on digital fixes and testing. Reduced Break-Fix cases by 33%. * Led Plan to Sell Project that yielded 80-hour yearly reduction in manual effort.* Reduced Builder Binder cost by 35% annually.

Boston, Ma, Us

Advanced to leadership within big box and discount store accounts, supporting sales and distribution in productivity, process improvement, and customer service excellence. o Developed national account relationships with C-Suite executives. Delivered selling presentations that supported Growth Products Team and influenced after-market and water product line growth. o Provided distribution and operation oversight which resulted in 98% Critical-to-Quality (CTQ) fill rates. LEADERSHIP HIGHLIGHTS* Secured multi-million dollar sales with Menards new air condition line; monitored and resolved all implementation activity during rollout. Introduced refurbing program for Big Lots.* Coordinated new product roll-out to over 1000+ Home Depot stores, completed in five months. Directed dealer schedules, logistics, reset dates, POP materials inventory, and more. * Identified and corrected billing deficiencies that resulted in $300K in repayments.* Served as IT Liaison for Growth Products Team and Subject Matter Expert for key systems such as Electronic Data Exchange (EDI), UCCNet, Laser Printer System, and SupplierNet. * Trained Sales Managers, warehouse personnel, and store representatives when water products transitioned to warehouse location. Retail growth team achieved $93M in water product sales. * Spearheaded national account golf events that attracted up to 75 key accounts in attendance.