Coach and Mentor team of test resources.Analyze and assign work packages based on individual resource strengths.Plan and Create Test scenarios and Test cases from Use Cases and Requirements documentation.Work with Business Analysts and Business Resources to gain a clear understanding of product to be tested.Plan and Prepare Tests to be run and Test data needed for individual Test Cycles.Utilize and become an expert in Test Tools provided by the client… Show more Coach and Mentor team of test resources.Analyze and assign work packages based on individual resource strengths.Plan and Create Test scenarios and Test cases from Use Cases and Requirements documentation.Work with Business Analysts and Business Resources to gain a clear understanding of product to be tested.Plan and Prepare Tests to be run and Test data needed for individual Test Cycles.Utilize and become an expert in Test Tools provided by the client, mentor the client on best practices and the full functionality of the tool.Add input into test process improvements.Execute tests and report on any deficiencies in the application.Extract reporting data during test cycle, and test case creation process and provide metrics.Host meetings with the client to review test scenarios, test cases, test run results and to prioritize defects before the next development cycle.Assit in automating test cases using Quick Test Pro (QTP). Show less

Creation, implementation and roll out of ITIL influenced Change Management processes for the Information Management Services group within Service Nova Scotia and Municipal Relations (SNSMR) division of the Nova Scotia Government.Maintenance of Change Management processes .Change Manager responsible for all changes promoted to the SNSMR applications. Including reviewing, approving and documenting changes as well as chairing Change Advisory Board (CAB) meetings for both IT and… Show more Creation, implementation and roll out of ITIL influenced Change Management processes for the Information Management Services group within Service Nova Scotia and Municipal Relations (SNSMR) division of the Nova Scotia Government.Maintenance of Change Management processes .Change Manager responsible for all changes promoted to the SNSMR applications. Including reviewing, approving and documenting changes as well as chairing Change Advisory Board (CAB) meetings for both IT and Business staff.Status reports on changes being promoted to the Production environments.Managing / Recording all change documentation for audit purposesMonitoring of SNSMR applications ensuring availability.Escalation of issues to appropriate team members or management representatives Show less

Production Support Team Lead responsible for production support issues and project management on small enhancements Team lead for a group of 15 employees in three separate locations IT contact for business representatives requiring information on/escalation of Production Support Issues or Small EnhancementsWorked with the business on prioritization, scheduling and release of production support issues and minor enhancementsPlanned support releases for the… Show more Production Support Team Lead responsible for production support issues and project management on small enhancements Team lead for a group of 15 employees in three separate locations IT contact for business representatives requiring information on/escalation of Production Support Issues or Small EnhancementsWorked with the business on prioritization, scheduling and release of production support issues and minor enhancementsPlanned support releases for the applications utilizing Change and Release Management processes and guidelinesScheduled work activities for the team members, created an on call schedule for the various internet applications being supported by the team and created a cross training plan for the team members on the different technologies utilized by the applicationsHeld team meetings, performance reviews and intermittent reviews with team members to ensure staff was busy and challenged with current work assignmentsCreated supporting documentation for processes needed to be followed by the business when working with the support teamReported metrics weekly and monthly on outstanding issues, workload and assignments to my manager, the business and senior managementResearched, implemented and maintained defect / test case management system for major internet application.Created processes for testing and tracking of test defects.Managed testing of major internet applications. Including the creation of a test strategy, test plans, test matrices and training of non technical testersCreated and Implemented change procedures for Testing and Staging environmentsScheduled changes to live Production applications following strict change management procedures Show less

Created, implemented and enforced testing processes, procedures and standards for each department within Trainingscape StudiosIntroduced electronic defect tracking to all groups within the companyOrganized testing effort of up to seven people while under strict deadlines including both Business and Technical staffCreated a policy document for employees within the Quality Assurance DepartmentImplemented & enforced file movement procedures. Administered all Visual… Show more Created, implemented and enforced testing processes, procedures and standards for each department within Trainingscape StudiosIntroduced electronic defect tracking to all groups within the companyOrganized testing effort of up to seven people while under strict deadlines including both Business and Technical staffCreated a policy document for employees within the Quality Assurance DepartmentImplemented & enforced file movement procedures. Administered all Visual Source Safe users, projects and databasesTracked changes to all productsReported to other department directors on the status of outstanding issuesMentored team members in activities relevant to their positionsCreated a policy manual for the Quality Assurance department outlining procedures for day to day activitiesDealt with quality issue as they arose in the most time and cost effective manner Show less

Created, implemented and enforced testing processes, procedures and standards for the GLMS groupResearched and introduced an automated testing tool as well as defect tracking within the GLMS groupManaged and Administered defect tracking within the GLMS groupCreated use cases, test cases, test scripts and documentation for the GLMS product and performed testing for this product.Managed the release and installation of the GLMS productManaged all changes to… Show more Created, implemented and enforced testing processes, procedures and standards for the GLMS groupResearched and introduced an automated testing tool as well as defect tracking within the GLMS groupManaged and Administered defect tracking within the GLMS groupCreated use cases, test cases, test scripts and documentation for the GLMS product and performed testing for this product.Managed the release and installation of the GLMS productManaged all changes to the GLMS product including source changes and database changesAdministered Visual Source Safe databases for all GLMS products and users Show less